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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,807 Reviews

3,807 Reviews of Audi Hoffman Estates - Service Center

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September 23, 2021

Staff is always friendly and courteous. Very knowledgeable about my car and service needs. Highly recommended More

by FRANFRITZMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
September 23, 2021

Everything was excellent Andy kept me informed all the time called with updates . Thank you!!! More

by TBSTONY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Colles
September 21, 2021

It was a very nice experience. They called and kept me update with a video for proof which was very helpful More

by Clee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
September 21, 2021

Good experience in all areas. Best I can tell so far, all work was accomplished as promised. They took care of all my concerns. Thanks. More

by JR19
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
September 20, 2021

Good job for your hard work fix the engine is right repair from Audi service hoffman. More

by Audi TT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
September 20, 2021

Happy with the services provided. No issues. Liner car was good and service was complete as expected More

by KOCHANSKI64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
September 20, 2021

Excellent service. I have a tdi and have to come in for a top off every few months. Always a good experience. More

by Ew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
September 18, 2021

Courteous friendly service staff. Professional and thorough I loved the the video of what they checked. More

by Angelvazquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
September 18, 2021

I always feel confident bringing my car in here. Service is comprehensive and quick and the team makes sure to address all concerns. More

by MEREDITH5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
September 17, 2021

I wouldn’t recommend the service department, used and new cars might be a different story More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Colles
Sep 27, 2021 -

Audi Hoffman Estates responded

Hi John, I do apologize if things did not go as smoothly as they could have when you came in for service. If you would like to discuss, I would love to hear what went wrong. I welcome any and all feedback so that we can continue to work on our customer service skills. I can be reached at 847-843-9900 or through email at aemberton@audihe.com. Sincerely, Andy Emberton Audi Hoffman Estates

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