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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,807 Reviews
Call Service Center (847) 843-9900

3,807 Reviews of Audi Hoffman Estates - Service Center

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September 29, 2021

Brian was good, thorough, and let us know what needed to be done. Car was done on time More

by STEMPO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in Service
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September 29, 2021

The work was done on time and had quick friendly service from Bill. I was impressed that the added last minute brake job was completed same day! More

by NEILFLYING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
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September 28, 2021

The service at Audi was top notch and performed in a timely manner, look forward to doing business in the future. Thanks, Ken Dalton More

by Ken Dalton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
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September 28, 2021

Great service and very friendly technicians and service advisers. The facility is very clean and well maintained! More

by Jhett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
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September 28, 2021

My experience at Audi has always been amazing, Mike help me out this time and I'm very happy with the work! More

by Jscasaccio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Colles
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September 27, 2021

Professional, personable staff. Love the video from mechanic. The dealership is new and very clean. More

by Mrfla1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
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September 27, 2021

If you can’t take care of a customer when they drive in for an oil change and they have to wait two days to get it that’s just wrong! Where is your quick oil change as the other dealers do! More

by werrbach777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Colles
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Sep 27, 2021 -

Audi Hoffman Estates responded

Hi Mr. Werrbach, I apologize for any inconvenience you may have suffered due to the fact that we were extremely busy on Friday when you came in at lunch time without an appointment for your oil change. As I'm sure you remember, Mike apologized at that time as well and figured out a way to squeeze you into our already full schedule on Saturday to make sure you did not have to wait an unusual amount of time waiting for your vehicle on Friday. We do not believe in the quick lube format of having an inexperienced young kid working on a client's very expensive and complicated vehicle. We do however believe that our client's vehicles deserve the best attention possible which is why we only have Audi factory certified technicians perform the maintenance on the vehicles. If you have any questions or would like to discuss any further, please feel free to contact me. Sincerely, Andy Emberton Service Director Audi Hoffman Estates

September 27, 2021

Friendly efficient service. I inquired about buying the loaner. Maybe after the chip shortage works it way through. More

by RFALG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
4.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2021

Great response time, always accommodating, Rick Kelstrom takes great care in providing follow-up and staying in touch. More

by Sue L
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Kelstrom
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September 24, 2021

Get work. On time. Terrific facility. Lives up to the Audi name and brand. Highly recommended. More

by KG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
Report | Print
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