Audi Hoffman Estates - Service Center

My 3rd time doing this. Satisfaction decreases as requests for feedback on this same service call continues. My experience was excellent. requests for feedback on this same service call continues. My experience was excellent. More

Always helpful, on time, very friendly and alway trying to give the best service possible to give the best service possible More

As always… Quick service, clean shop, and friendly personnel. Definitely a shop that I trust. personnel. Definitely a shop that I trust. More

Service was done early (by request), and had the loaner car as scheduled. Efficient customer service, and the price was exactly what was quoted. An overall great experience. car as scheduled. Efficient customer service, and the price was exactly what was quoted. An overall great experience. More

Thanks for the great service. Brian Haske was very helpful and answered all my questions. helpful and answered all my questions. More

Rick Kelstrom is the guy here, he’s not just the best at Audi he’s the best in general, you won’t meet a more helpful and genuine guy no matter what dealer ship you go to. Doesn’t get better than him. I’ll Audi he’s the best in general, you won’t meet a more helpful and genuine guy no matter what dealer ship you go to. Doesn’t get better than him. I’ll never go to anyone else. More

Appointment took over 2 hours to change wheel out - initially brought out wrong keys for vehicle when completed and very little feedback or communication on status of repair while at center. Reason for initially brought out wrong keys for vehicle when completed and very little feedback or communication on status of repair while at center. Reason for vehicle service was a warranty / recall related item and I was told it would take 30 minutes to address More

The service department is very polite,helpful and professional. Nice loaner car. After all excellent experience. professional. Nice loaner car. After all excellent experience. More

Too upset right now. There are some issues that have never been cleared up and apparently never will. I have to seek help from Audi leasing. never been cleared up and apparently never will. I have to seek help from Audi leasing. More

The service was great and Rick was very accommodating with my schedule. He explained the limits of my warranty care very well. with my schedule. He explained the limits of my warranty care very well. More