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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,598 Reviews

3,598 Reviews of Audi Hoffman Estates - Service Center

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June 15, 2024

Best customer service experience we had from Audi of Hoffman Estates. We recommend this Audi dealer for the car service and buying a new car. More

by impgti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Filios
Jun 17, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

June 15, 2024

I own a S5 and a SQ5. I come to this shop for everything pertaining to my vehicles. Eddie in sales always takes care of me and Anthony on the service side treats my audi l More

by SEAFARRING13.ADV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony in service
Jun 17, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

June 15, 2024

I always get great service when I have issues and tim machonga helps nefgotuate with my warranty. More

by 5th Audi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga and Kylo the Dealer Dog Greeter
Jun 17, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad Tim and the team were able to help, and we hope to see you again!

June 14, 2024

The Audi service staff was very accommodating and pleasant to work with. They were able to get me a loaner quickly and get the repairs at a reasonable cost in a timely manner. It was a nice experienc More

by hardeepkomal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Makayla
Jun 17, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

June 13, 2024

The service department really looks out for their customers. Pat & Mikaela are a great team! More

by CATHY26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat, Mikaela
Jun 14, 2024 -

Audi Hoffman Estates responded

Thank you so much, Cathy, for your excellent review! We are so glad that Pat and Mikaela had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be positive. Please don't hesitate to reach out if you need anything else.

June 13, 2024

Great service nice people to due service,clean and job was done on time and car was washed More

by RICHKOZ60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 14, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

June 13, 2024

The service team got me in early for my appointment. They were helpful and provided a video with an overview of their observations. Friendly service. More

by John Ottavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan
Jun 14, 2024 -

Audi Hoffman Estates responded

Thank you, John, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 12, 2024

Service is always great. Anthony Buchanan was really helpful and easy to work with. I wouldn’t go anywhere else to service my car. More

by SUCCESS1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan
Jun 12, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

June 12, 2024

Good experience for first service on my car, in the future I’ll prefer to get a loaner and don’t wait but overall it was good More

by MOISES.DUARTE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review, Moises. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 12, 2024

Tim was easy to work with. Service was prompt and timely. Easy to do drop off. Overall very pleased More

by KMBATTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Jun 12, 2024 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates!

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