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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
6,351 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 6,351 reviews

August 04, 2026

People were helpful with answering my questions. They also did not take a long time on my car. More

by JAKEBRUCE08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2026 -

Audi Hoffman Estates responded

Hearing that we answered your questions clearly and returned your Audi A6 promptly means a lot to our service team. Thank you for the five-star rating.

August 03, 2026

Jim was incredible. He was very knowledgeable and communicative.. Hands-down the best advisor I’ve ever gotten to work with and also a great human being. More

by ELIAKORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Derosa
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Aug 03, 2026 -

Audi Hoffman Estates responded

Thank you for sharing your experience. We’re delighted our service advisor provided knowledgeable, clear communication during your Audi Q5 visit. We appreciate your kind words and look forward to assisting you again.

August 02, 2026

Andy and Jim were fantastic to work with they made it very easy with my vehicle. Stayed in communication with me the entire time and had my vehicle cleaned for me when I got back. They knew I couldn't wa More

by pdryer33
Recommend Dealer
Yes
Employees Worked With
Jim
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Aug 02, 2026 -

Audi Hoffman Estates responded

It’s wonderful to hear our team stayed in close contact, provided a loaner, and handed back your Audi A5 Sportback clean and ready to go. We appreciate your five-star review and the trust you placed in us.

August 01, 2026

it was fine except for the sur charge 2. 8% I own 3 Business i i don't charge a 2.8% surcharge to me the the price of doing business More

by sanchezjoseph97
Recommend Dealer
Yes
Employees Worked With
Anthony
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Aug 03, 2026 -

Audi Hoffman Estates responded

Thank you, Joseph, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

August 01, 2026

Good coordination of appt, excellent work, completed ahead of schedule. Excellent customer service, comfortable lounge. Car wash and vacuum was a pleasant bonus. More

by BIBS14
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan
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Aug 01, 2026 -

Audi Hoffman Estates responded

Thank you for highlighting our coordination and the ahead-of-schedule work on your Audi Q8 e-tron. We’re glad you found the lounge comfortable and enjoyed the complimentary wash and vacuum. We look forward to assisting you again.

August 01, 2026

Always courteous and respectful treatment by the service department advisor. Appreciate the level of attention for service and cr washing. More

by melone4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Aug 01, 2026 -

Audi Hoffman Estates responded

Thank you for the five-star rating. We’re pleased our service department advisor treated you with courtesy and respect while handling your Audi Q3’s service and wash. Hearing that you valued this level of care is rewarding.

August 01, 2026

Dealership is very clean. The sales staff presents themselves. Well they do not pressure you into buying extra stuff overall good experience would recommend if you’re looking More

by garygron
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 01, 2026 -

Audi Hoffman Estates responded

Thank you for highlighting our clean showroom and pressure-free sales approach. Congratulations on your new Audi A6 and we appreciate your recommendation. We look forward to assisting you again.

July 30, 2026

My experience has been terrible for what would be described as basic service. Two years ago I left a car for an oil change, some how transmission fluid ended up in the engine, the day after I picked More

by Kevin.fanning
Recommend Dealer
No
Employees Worked With
People were great, something is off with the mechanics. I've had multiple issues for simple service
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Aug 03, 2026 -

Audi Hoffman Estates responded

Thank you, Kevin, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. If you don't mind, please reach out to us; we would love to address your concerns.

July 30, 2026

Audi Hoffman Estates was very professional, clean, and thorough. They were very respectful of my time and schedule as well. More

by ERIC LEGITTINO
Recommend Dealer
Yes
Employees Worked With
Jim DeRosa
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Jul 30, 2026 -

Audi Hoffman Estates responded

Thank you for noting how professional and thorough our team was during your Audi A4 service. We’re glad our clean facility and respect for your time made the visit smooth.

July 30, 2026

Also helped me with my oil change for my RS3 and it went very smoothly and it was ready to go at the time I said I wanted it to be ready. More

by IVANSANCHEZ02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo
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Jul 30, 2026 -

Audi Hoffman Estates responded

It’s great to hear that the oil change on your Audi RS3 went smoothly and was ready right on schedule. We’re glad we could address your timing needs efficiently. Whenever you’re due for service again, we’re here to help.

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