Audi Hoffman Estates

Treating Customer with respect. After an exhausting 2 month search for a luxury SUV, I almost gave up but I was told "Just try Hoffman Estates Audi Dealership". I walked in without m After an exhausting 2 month search for a luxury SUV, I almost gave up but I was told "Just try Hoffman Estates Audi Dealership". I walked in without my husband and Mike Macedon was sitting at his desk working diligently. He looked up and said "May I help you". He then proceeded to drop everything to walk me through the Q7. He was the first and only Dealer Representative to treat me with respect. A lot to learn about my beautiful new car and Mike is kindly assisting us with the learning process. More

daughter brought in her Q5 for engine temp sensor . diagnosed and part ordered. In and out in 30 minutes. Part is in and will be finished monday . diagnosed and part ordered. In and out in 30 minutes. Part is in and will be finished monday More

Audi Recall Did all that was asked and on time - helped me out with looking for a dropped item as well Very pleasant group - just lousy cell reception inside Did all that was asked and on time - helped me out with looking for a dropped item as well Very pleasant group - just lousy cell reception inside the building More

Did exactly what I wanted, and was very courteous. Would recommend this dealership to anyone. It was clean, effecient, and they completed things in a timely manner. Would recommend this dealership to anyone. It was clean, effecient, and they completed things in a timely manner. More

Well received without an appointment I was pleased to be given priority attention following my flat tire encountered on my ride home last night. I showed up first thing in the morning, w I was pleased to be given priority attention following my flat tire encountered on my ride home last night. I showed up first thing in the morning, without an appointment, and they took good care of me, also addressing a recall and washing my car. I was at work by 9:15. Thank you. More

Unscheduled oil issue With only 6,000 miles on a 2018 Audi Q5, the oil warning light came on indicating I needed to add a quart of oil. I stopped in at Audi Hoffman Estates With only 6,000 miles on a 2018 Audi Q5, the oil warning light came on indicating I needed to add a quart of oil. I stopped in at Audi Hoffman Estates on a Tuesday afternoon without an appointment. The car was serviced and washed and I was on my way. It was a very satisfying experience. More

Very Pleasant Surprise! My 2008 Audi A4 needed the passenger air bag replacement. Scheduling was very easy and a loaner car was provided. In addition, my car received a compl My 2008 Audi A4 needed the passenger air bag replacement. Scheduling was very easy and a loaner car was provided. In addition, my car received a complimentary check up - all was found to be in good working order so there was no charge for the entire visit. My brother will soon be buying this car for his daughter to drive back and forth to Purdue U. The car has just turned 40,000 miles and it will likely go for 140,000 more!!! When I returned to pick up my car it was washed and cleaned and waiting for me at the curb. All customer service employees I interacted with were courteous, knowledgeable and made the visit a very pleasant one! More

Buff car, replaced carpet floor mats and provided first aid Excellent service and sales of our 2016 Audi A3. Buff paint on car, was dull prior, replaced carpeted floor mats, car had wrong ones in truck, also pr Excellent service and sales of our 2016 Audi A3. Buff paint on car, was dull prior, replaced carpeted floor mats, car had wrong ones in truck, also provided Audi first aid kit as promised. More

Great service personal Mike T. Service rep. Careful listener. Offers suggestions. Responsive. Seeks to provide best repairs at lowest cost. Was very patient with my wife, Mike T. Service rep. Careful listener. Offers suggestions. Responsive. Seeks to provide best repairs at lowest cost. Was very patient with my wife, explaining how the problem with a key could be resolved. Knowledgeable. More

Great Service Very friendly and attentive service team. I am pleased with the service on my A6. I was kept up to date with what was happening. Thanks Mike!!! Very friendly and attentive service team. I am pleased with the service on my A6. I was kept up to date with what was happening. Thanks Mike!!! More