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Audi Gwinnett
Duluth, GA
474 Reviews
Rick Case Automotive Group added the revered brand of Audi to its repertoire in September 2007. Audi Gwinnett dealership was the first all new Audi image dealership in America and is located within Gwinnett Place Auto Mall at 3180 Satellite Blvd. at Old Norcross Road in Duluth, GA. It includes more than 100 new Audi cars and SUVs as well as a selection of certified pre-owned Audi models and other pre-owned Audi trade-ins like Mercedes and BMW. In addition, the Gwinnett Audi Dealership is the only Audi dealership in America to provide a 10-year/100,000 mile warranty with every Audi purchased.
On July 23, 2009 Audi Gwinnett delivered the first and second all-new R8 V10’s in America. These vehicles were auctioned off at the third annual Boca Raton Concours d' Elegance in February 2009 and raised $850,000 for the Boys & Girls Clubs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 474 reviews
April 10, 2021
Great exceptional always everyone in the service crew awesome never an issue great service always. Would like to say thanks to Glen. And the whole gwinnett audi awesome never an issue great service always. Would like to say thanks to Glen. And the whole gwinnett audi More
by Mykb23
Employees Worked With
David, and Patrick , Jeff Bradberry, Glen Phelts, Josh Campbell
March 30, 2021
Great experience with Aziz Panjwani from the start to finish He went above and beyond to take care of me. Honest with me all along and great customer service finish He went above and beyond to take care of me. Honest with me all along and great customer service More
by Gsmakim2002
Employees Worked With
Aziz Panjwani
March 29, 2021
Personnel are very courteous. David was not available when my car was done and another advisor quickly stepped in to check me out. Service tech did not have a mask on when he brought my car around. Gran when my car was done and another advisor quickly stepped in to check me out. Service tech did not have a mask on when he brought my car around. Granted he was not in the car long but did not appreciate that. More
by Lovethebeach
Employees Worked With
David Rodriquez
March 22, 2021
Warm reception, professional advisor(Glen) ready and well prepared for my appointment and finally timely and satisfactory completion of work. Good job good job good job prepared for my appointment and finally timely and satisfactory completion of work. Good job good job good job More
by nie1esl
Employees Worked With
Glen Phelts
March 02, 2021
Malcolm Smith, sales rep., was awesome! He was polite and patient. Due to Covid restrictions we communicated with him on-line. He was honest and upfront with us through the whole process. After purchasi and patient. Due to Covid restrictions we communicated with him on-line. He was honest and upfront with us through the whole process. After purchasing the Audi Q5 he went over everything in the car with us in a way we could understand. Very patient! We did have an issue with the finance person. She was confusing to say the least. She did not explain the packages available thoroughly and misled us on the cost. We told her upfront that if we choose any packages such as Audi Care, etc. we wanted to pay for it separately but she kept adding it into the monthly payment. I believe we spent three times as much time with her than necessary. More
by JUDITH.M.BAKER87
Employees Worked With
Malcolm Smith in sales
January 31, 2021
Service Manager David Rodriguez was very personable, detailed, kept me updated about the service. Took time to go over the history of car and explained thoroughly of the service that was being performed detailed, kept me updated about the service. Took time to go over the history of car and explained thoroughly of the service that was being performed. Great Customer Service. More
by Miriam B.
Employees Worked With
David Rodriguez
December 28, 2020
These guys are great all the way from management down to service and parts I will always come beach to these guys thank you for the fast great service service and parts I will always come beach to these guys thank you for the fast great service More
by ravimaster
Employees Worked With
Aziz panjwani , Albert "A.J." Falkenhayn, Jeff Bradberry, Glen Phelts, Josh Campbell
December 15, 2020
I am so incredibly excited to buy my new 2021 Q5...and this dealership will not get my business again! I guess you should have given me quality service the first time I purchased from you. Won’t make that this dealership will not get my business again! I guess you should have given me quality service the first time I purchased from you. Won’t make that mistake again! More
by CBolla
Employees Worked With
Mark, Josh Campbell
December 04, 2020
Took audi q7 in for service & technicians found the problem & had me up and running in two days... Great service! Thanks slot for the service. problem & had me up and running in two days... Great service! Thanks slot for the service. More
by Tsmithq7
Employees Worked With
Jeff Bradberry, Glen Phelts, Josh Campbell
November 24, 2020
Very rude sales staff Malcolm Smith a sales executive has a supr negative attitude,makes u feel as if he is doing a favor by selling you a car. Hope the dealer higher officials take notice before this guy up a supr negative attitude,makes u feel as if he is doing a favor by selling you a car. Hope the dealer higher officials take notice before this guy upsets all the customers. Am no more going to Gwinnett Audi ever. More
by samitsoniminde1
Employees Worked With
Malcolm Smith
