Audi Gwinnett

Initial experience was positive. Sales consultant was great!! Jay, Dan and Karl have yet to follow-up with me in regards to temporary tag, expired 3/3/13. Due to improperly filling out the sales contract great!! Jay, Dan and Karl have yet to follow-up with me in regards to temporary tag, expired 3/3/13. Due to improperly filling out the sales contract with an accurate description of the vehicle I have yet to receive my registration. Keep in mind that I purchased the unit the first week of February. Instead of a phone call I received a UPS package with the corrected version of the contract. The only way I knew that this package was in transit is that I contacted Jay on 2/27 expressing my concern over the expiring temporary tag. Jay assured me that he would overnight a tag and I would receive no late than Saturday 3/1. Well it did not arrive Saturday so I contacted Karl. Karl assured me that it would be here no later than Tuesday 3/5. He actually suggested that I drive to the dealer on Sunday, keep in mind that this is 6 hours round trip. My suggestion was that perhaps he should consider sending someone to me with the tag. He said he didn't have the manpower. I thought to myself, customer service at its finest considering I spent 40k on a vehicle. So on 3/5, again no tag! I called the dealership to inquire with Karl on the whereabouts of the tag, Karl was not available he went home for the evening so I asked to be transferred to the GM, Dan. I left a detailed voice message with Dan about my concern. Imagine that, lead by example, no call back. It is now Wednesday 3/6 and I still have no tag. I called the dealer and asked to speak with Dan. Well Dan was unavailable so I left a voice mail asking him to call me back, no return call this far. How do I resolve this? The level of service with the salesman was simply fantastic but the customer service following the sale is non-existent. I would be very concerned if this was my company on the service taking place in back office functions. I'm going to assume that as an organization you rely on customer retention/word of mouth. Well I wouldn't recommend the dealership given the lack of professionalism following the sale. What's interesting is that I pointed out the error(s) in the contracts while signing but was assured there wouldn't be a problem. I am a business professional and have sales and operations over site of 20 retail locations. This is ridiculous, the car was purchased for business travel however it's sitting in the garage while my family is being inconvenienced. If it were up to me I would gladly take this vehicle back and pick up my initial trade in which was a Dodge Ram. I feel like I'm dealing with a bunch of inexperienced staff. I'm assuming that following this complaint that either I will get a call or the tag will miraculously show up. Pathetic waste of my time and energy to resolve this issue. Perhaps I should send you a bill for the days the unit has been out of service.... More

They have a nice inventory but don't seem that interested in selling it. No return on emails or follow up on conversations. Maybe they have sufficient walk in business. Larry Berger seems to be ex interested in selling it. No return on emails or follow up on conversations. Maybe they have sufficient walk in business. Larry Berger seems to be exception based on reviews here. I suspect sales will drop significantly while he is on sick leave More

I need to begin by clarifying that my sales rep, Martin Poston, was attentive, friendly, and efficient. The time between my test drive (2008 Subaru Tribeca) and the purchase was pleasant and low stress. Poston, was attentive, friendly, and efficient. The time between my test drive (2008 Subaru Tribeca) and the purchase was pleasant and low stress. I had been looking for this particular car so it was not a hard sell for Martin. Where the transaction headed south was when it became time to deal with Finance Manager, Jay. Jay made it very clear that I was not a priority in any way for Gwinnett Audi. I made the my cash purchase on a Wednesday evening. As Jay was completing the paperwork, he noticed that the emissions test had not been completed and therefore he could not print a temporary tag. This was an easy fix. Martin Poston offered to pick the Tribeca up from my office the following day and have the emissions done. I appreciated his eagerness to make this happen smoothly. I stressed to Martin that I needed the car back by 4:30 pm in order to get home to shuttle my two boys to sports. Since they picked the car up at 11:30 am on Thursday, this was not a difficult thing to do. At 4:15 pm I called Martin and asked if the car was back at my office and he said no it was not, but he would grab the keys and be there by 4:30. At 4:35, Martin had still not arrived. When I called him he said he had not left the dealership yet because the temporary tag had still not been printed. I asked when the emissions had been completed and he stated that it was done by 3:00. So that was plenty of time for 1 piece of paper to be printed. I stressed that I REALLY needed the car back asap as I had to be home to pick up my boys. It should be noted that the dealer is less than 10 minutes from my office. At 5:00 Martin arrived with my car. At this point my boys had no chance of getting where they needed to be on time. When I expressed frustration Martin informed me that the finance manager Jay "had refused" to print my temporary tag, even when Karl the Manager had instructed him to do so. I have no idea why the finance manager had such a problem doing this task but it seemed a pretty small thing for him to make such a major power play over. I am expecting Martin to visit my office today to place the temporary tag on my car. I told him yesterday that I could not recommend Audi Gwinnett because of the disappointing follow through on the sale. It is terribly unfair for the salesman and the rest of the dealership to suffer from a bad review because of the actions (or inactions) of a particular employee, especially over something that is just not a big issue. Jay Clowers must be very comfortable with his job security to so blatantly refuse such a simple task. It was so much fun to get the car that I had been searching for and I will not allow the actions of Jay to tarnish my pleasure of driving my new wheels. However, until he is able to properly perform his job duties in a timely manner, I must call this dealer a "do not recommend". More