Audi Great Neck - Service Center

Why to buy an Audi from Biener - Louie Del Balzo I bought my first Audi S5 from Biener Audi and although I live 25 miles away and there are other Audi dealers closer, for the first service I took it I bought my first Audi S5 from Biener Audi and although I live 25 miles away and there are other Audi dealers closer, for the first service I took it back to where I bought it. What a pleasant surprise was in store for me - As I pulled in through the service entrance a gentleman approached and greeted me by name - that was the first time I met Louie Del Balzo. The rest is history. A phone call is all that is ever needed and Louie takes care of everything. He even gave me his cell phone number in case he was out of the office when I called. Louie is like the concierge at a 6 Star Hotel who knows all your wants and desires - and his only goal is to make you happy. No matter whether an issue was large or small Louie would treat it as if it was the most important thing in the world. I have recommended relatives and friends to Biener for the service as much as for the competent sales staff, maybe even more. And when it was time for my new RS5 where did I go? Straight back to Biener for it - why would I go anywhere else? More

Louie I live in Manhattan I purchased my new 2014Audi a6 at beiner Audi because I like the way Louie took care of my q7 . Louie is professional and takes I live in Manhattan I purchased my new 2014Audi a6 at beiner Audi because I like the way Louie took care of my q7 . Louie is professional and takes pride in his work. More

A5 Service Whenever my Audi A5 needs service, Lou takes care of everything needed including assistance in arranging for transportation. He makes the entrée expe Whenever my Audi A5 needs service, Lou takes care of everything needed including assistance in arranging for transportation. He makes the entrée experience "stress free" and is always a professional and polite. Lou is the reason I use the service department at his dealership! Thanks Lou! More

Always a pleasure! Louie is always upbeat and courteous. He is very friendly and very accommodating with appointments and even "walk-ins." He has a good memory and alway Louie is always upbeat and courteous. He is very friendly and very accommodating with appointments and even "walk-ins." He has a good memory and always remembers you. If you need any help with your Audi, go see Louie! More

Excellent Service I have had the pleasure of working with Louie as a service adviser for many years now. He is as professional as it gets. No matter how busy he is, h I have had the pleasure of working with Louie as a service adviser for many years now. He is as professional as it gets. No matter how busy he is, he makes you feel like you are his only customer. He provides solid advise when requested and is always very professional. I can honestly say that he is a very big part of the reason why I drive Audis. More

Service Experiece at Biener The customer service exhibited by Louis Del Balzo at Beiner Audi was exceptional. I was updated on my vehicles status multiple times and the service r The customer service exhibited by Louis Del Balzo at Beiner Audi was exceptional. I was updated on my vehicles status multiple times and the service required was completed in a very timely fashion. Louis was very helpful in accomodating my hospital on call schedule and returned the car to me even sooner than expected. i am very pleased with the customer service i was provided with and with Louis' performance during my service experience at Beiner Audi. More

Great service by Louie Been a client @ Biener for the past 3 years. Louie is my service rep., he is the best. Always answers my questions and gets the job done. Very happy Been a client @ Biener for the past 3 years. Louie is my service rep., he is the best. Always answers my questions and gets the job done. Very happy with my service. Always a pleasure working with people that know their job!! More

Louis's team of service professionals are outstanding! I visited the service center for a scheduled service. Louis's team did a great job to spot check the car and identified few items that were in need o I visited the service center for a scheduled service. Louis's team did a great job to spot check the car and identified few items that were in need of attention. The tires were below legal inspection standards and Louis suggested updating the tires. He was also able to update a number of other items. He and the team at Biener Audi provided me with a courtesy car while the work was done. This is a consistent level of service and professionalism that Louis and his team deliver each time. More

Service at the Top I live in Manhattan and purchased by Audi in Rhode Island. But I needed some service and the service at this dealership was like nothing I have exper I live in Manhattan and purchased by Audi in Rhode Island. But I needed some service and the service at this dealership was like nothing I have experienced before! Louis Del Balzo answered the phone and immediately was friendly, professional and helpful. I brought my car in the next morning and was in and out in less than 15 minutes. He was attentive and genuinely gracious. I was so impressed that if I am looking for a car (and I may be in the Fall) because the Audi is my husbands, this is the place that I will come. Now that is customer service. And you do not see that much anymore. Anywhere. J Braman NY, NY More

Quality Service I came in with a question about tire pressure, which may have been a simple thing to just recalibrate the software on the dashboard. Well at Biener Au I came in with a question about tire pressure, which may have been a simple thing to just recalibrate the software on the dashboard. Well at Biener Audi the service consultant went over and beyond in making sure that the team of mechanics checked tires were not damaged by road hazard and reset the software of me. I recommend Biener Audi because of their exceptional quality of service. ;) More