Audi Great Neck - Service Center

Without Louie and service center I would not be a customer. Having to deal with people in any service department can always be a pain. Whether it is them not being thorough or simply not being polite to their c Having to deal with people in any service department can always be a pain. Whether it is them not being thorough or simply not being polite to their customers. Louie and his colleagues in the service department have been the only reason's I bring my car to Biener Audi instead of a regular repair shop. They will go above and beyond to make sure you are satisfied and leave with your car in perfect working condition, and are quick to resolve any issues that may come up. As an example, I had brought my car in for a 35k service and after picking up the car everything checked out, so I drove off the lot and went to get some lunch. After eating I turned my car on and noticed the service light had turned back on (it did not turn on when I left Biener). I immediately called the service department and asked to speak to Louie. Within 30 minutes of the phone call, I had driven back, had the service light reset, and drove back home. It could have not have worked out better, and I know if I were dealing with any other service department, I would have had to scheduled another appointment. Louie and his colleague will go out of their way to make sure you leave satisfied and happy. More

Excellent Service A major factor on why I've been with Audi for 10+ years. Louis and the service center at Biener are unmatched. I've had experiences with other servi A major factor on why I've been with Audi for 10+ years. Louis and the service center at Biener are unmatched. I've had experiences with other service centers (bought Audi's at other dealers) only to come back to BIener for their exceptional customer service. Louis is attentive, professional and provides honest information. Couldn't give a higher recommendation. More

Service the way it should be Louis, in the service dept, goes beyond the ordinary to make the customers experience extraordinary. I own three Audi's all bought at Biener . Louis Louis, in the service dept, goes beyond the ordinary to make the customers experience extraordinary. I own three Audi's all bought at Biener . Louis always goes the extra mile to make all my service apps exceptional. He does his best with loaner cars, fitting me in for last minute appts, delivering my car if needed, taking the time it explain what and why some service is needed . He works with me to accommodate my needs and schedule. I 've owned cars from all the north shore dealers and I have never dealt with a service professional like Louie. I hope as long as I continue to buy cars at Biener Louie will be there. More

Great Experience Mark Buro was fantastic. I love my Audi. More important, I loved the way I was treated. Everything Mark promised me was delivered. Negotiation was fai Mark Buro was fantastic. I love my Audi. More important, I loved the way I was treated. Everything Mark promised me was delivered. Negotiation was fair and to the point. Pierre Abized was also great he explained every detail sio I would understand it. I highly recommend Mark Buro & Pierre Abized at Biener Audi More

Del Balzo = Exceptional Service Make no mistake -- Louie Del Balzo is a MAJOR selling point for Biener Audi. For the past 7 years, I have dealt exclusively with Mr. Del Balzo and AL Make no mistake -- Louie Del Balzo is a MAJOR selling point for Biener Audi. For the past 7 years, I have dealt exclusively with Mr. Del Balzo and ALWAYS received the utmost in professional service. The cars are great, but Louie and the service team at Biener make the Audi experience truly exceptional. More

Fantastic attention to detail I have been bringing my cars (A4, Rs4 and Now the S6) over the past 9 years at Biener and Louie has always always taken care of everything promptly, p I have been bringing my cars (A4, Rs4 and Now the S6) over the past 9 years at Biener and Louie has always always taken care of everything promptly, professionally and courteously. I trust him with all the small issues that may have risen and the service has been nothing less than perfection. Never a worry and always a no problem I will take care of it. Thank you so much for your attention to detail. More

Amazing Customer Service At this time I am driving my fourth Audi! Clearly, you can see I love this car. I have dealt with multiple Audi dealerships over the years, but Bie At this time I am driving my fourth Audi! Clearly, you can see I love this car. I have dealt with multiple Audi dealerships over the years, but Biener Audi is by far my favorite and the one I have continued to work with year after year. I am not one who loves to drive so car reliability and service are crucial to me. The Audis have always been reliable and handle excellently in the snow. The best facet of the Biener Audi Service Department is LOUIE DEL BALZO. He is an incredible customer relations person to work with. He is always aware of everything about you and your car, gets you in to the appointments you need, is honest and accurate about the timeframes, and is a true professional in every way. Working with Louie lessens any and all anxiety I have about car issues as I know with him orchestrating all of my service needs there is nothing to worry about. I only hope that everyone is as lucky as I am when it comes to service for their car. Truly, Louie is one of a kind! More

Louie Del Balzo - my go to service rep I have had 5 Audis (3 from Bierner and 2 from other dealers). Louie has been my service rep for my most recent cars, S4 and S6 even though I got the I have had 5 Audis (3 from Bierner and 2 from other dealers). Louie has been my service rep for my most recent cars, S4 and S6 even though I got the cars from other dealers. The reason is simple - I trust him. He is knowledgable, courteous, professional and makes certain work is done on time and is done right the first time. More

Louie Del Balzo is an Exceptional Service Consultant As someone who has leased/owned cars for 40 years, I've never found a service consultant who completely mets my standard of excellence--until now. Lou As someone who has leased/owned cars for 40 years, I've never found a service consultant who completely mets my standard of excellence--until now. Louie Del Balzo is the consummate professional, who exceeds everything I could ask from a service consultant. Upon arrival, with or without an appointment, he greets you and is always willing to make time to talk with you and discuss whatever problem you're dealing with. Whether it's a noise coming from the AC system or a tire pressure/fluid check, he always manages to find time to fix and/or maintain your car as quickly as possible. Always conscientious, self-motivated and thoroughly prepared, Louie knows his stuff and makes his clients feel like members of the "Audi family". He is trustworthy, level-headed and responsible, and is clearly a valued member of the service department. He is a primary reason why I've owned Audi's for over a decade and will continue to do so. In my opinion, Louie is an A+ service consultant and an A+ human being. He has my highest recommendation. More

Chairman Louie has been managing the service of my family's cars for many years. He constantly goes out of his way & no matter how busy his day is makes us fe Louie has been managing the service of my family's cars for many years. He constantly goes out of his way & no matter how busy his day is makes us feel like we are his only customer. A true professional in every sense of the word going above & beyond in very way possible. More