Audi Great Neck - Service Center

Lou gets it done. No matter what the issues Lou's my man.. I bought my 2013 A7 from another dealer in Florida. I have bought cars from Biener before, but not this time. No matter what the issues Lou's my man.. I bought my 2013 A7 from another dealer in Florida. I have bought cars from Biener before, but not this time. The Florida dealer delivered my car with a squeaky driver side window. It was annoying at best . Sound simple right, well it wasn't. I came back a few times to solve the problem with no results. Lou stepped in, took comand and solved the problem. My Champion Lou Del balzo. He is a true professional and makes me feel like family. More

Did you ever look forward to getting your car repaired? Yes, if you know Louis Del Balzo, a service consultant at Biener Audi. My 2008 A4 blew a brake light yesterday. Within a minute a police officer sto Yes, if you know Louis Del Balzo, a service consultant at Biener Audi. My 2008 A4 blew a brake light yesterday. Within a minute a police officer stopped me. I told him it just happened and I would have it fixed first thing in the morning. I doubt if he believed me. I meant it and was absolutely certain it would get done as I said. At 9:01 AM I was in the Service Department after ZERO waiting time. No appointment. The facility is huge. At 9:02 Mr. Del Balzo approached me and inquired what was wrong. I told him. At 9:05 the brake light was already being changed. At 9:15, before I even finished my complimentary chocolate chip cookie, (they are always delicious) Louis came to tell me the repair was complete. By 9:20 I was on my way out of the facility. It is 10:06 now. What can you say? This is not the type of attention or care you expect or receive anywhere else, at least not in the world of car service. And this was not an anomaly. This has been typical of my experience since I bought the car from Biener in 2008. Mr. Del Balzo has greeted me this way perhaps 10 times in six years for both routine maintenance and an occasional repair. There is always a handshake, a quick analysis of what needs to be done, an informative conversation and a perfect repair, all in less time than one would expect. Always. I commend Louis Del Balzo in particular and the entire facility in general for providing the kind of car care you look forward to. This is my third Audi and it will not be the last, in part because of the vehicle itself and in large part because of the maintenance and repair service you can count on. Thank you Louis. Edward M. Schoenman More

Louis Del Bazo is not your typical Service Guy! Louis is the best Service guy I have ever worked with. He is professional, knowledgeable, reliable and courteous. If you have an unusual issue, Loui Louis is the best Service guy I have ever worked with. He is professional, knowledgeable, reliable and courteous. If you have an unusual issue, Louie will "go to bat" for you with management. Bringing my car in for service used to be a chore. Louis makes it easy and it is always a positive experience. More

Louie Del Balzo & Biener You couldn't ask for better person to work with than Louie. He is professional, courteous and makes you feel that you are important- rare qualities i You couldn't ask for better person to work with than Louie. He is professional, courteous and makes you feel that you are important- rare qualities in the service industry. Louie knows what it takes to make what can be a stressful situation seem effortless and easy. While my car was being assessed, I saw my salesperson, Drew, and was able to comes to terms on my new lease and new car for this November. The whole process was so smooth - this is one of the reasons I didn't hesitate to renew my lease with Biener Audi. Luckily with Audi, I don't often need to bring my car in for service, but when I do, I'm glad Louie is there. More

Excellent Customer Service It was a great pleasure dealing with Louie. I contacted Louie couple of times with issues I had and he was able to get me in for service right away. It was a great pleasure dealing with Louie. I contacted Louie couple of times with issues I had and he was able to get me in for service right away. He provided excellent service from squeezing me in without appt, getting me loaner car and provided me with updates on my car while it was in the shop. More

Louis Del Balzo & Biener Audi Service -a winning combination Louis and the whole Biener sales and service team excels in delivering 100% customer satisfaction,and a truly great customer experience (and automobi Louis and the whole Biener sales and service team excels in delivering 100% customer satisfaction,and a truly great customer experience (and automobile). Having dealt with other premium brand German automobile dealerships on LI, the difference is night and day. Louis is always a true professional, making things happen in a quick and seamless way for his customers. His attitude and communications style is very refreshing, always building confidence that the outcome will exceed expectations. Both Louis and Biener understand that keeping the customer happy after the sales is the basis a mutually beneficial relationship. I really appreciate having such a great team to take care of my S4. More

Louie Del Balzo-True Professional Having purchased four vehicles already from Biener, there is a common factor that keeps me returning. The constant is the dedication provided by serv Having purchased four vehicles already from Biener, there is a common factor that keeps me returning. The constant is the dedication provided by service reps like Louie Del Balzo. He makes an undesirable situation, such as a service visit into a pleasant experience. Louie, provides a degree of comfort and understanding you would expect from purchasing a premium vehicle. However, more than often--other dealers fall short. Louie, is an exceptional employee and as always makes my service appointments enjoyable. More

Louie is the best service representative ever! I've been an Audi owner for the last 15 years and between myself and family we have owned 16 Audi's over that time. I have never had a better service I've been an Audi owner for the last 15 years and between myself and family we have owned 16 Audi's over that time. I have never had a better service representative then Louie. He goes above and beyond to make sure our experience is a pleasant one. He follows up with me throughout the day to let me know what's going on with my vehicle. He recently helped my wife out of a jam at the end of the day and when the service center was extremely busy. If you go to Biener Audi for service make sure you ask for Louie. More

Louie comes through again at Biener Audi I have been dealing with Louie Del Balzo for about 6 years now and without exception every appointment with Louie has been a pleasure. He has always p I have been dealing with Louie Del Balzo for about 6 years now and without exception every appointment with Louie has been a pleasure. He has always pointed out issues with my cars with out trying to oversell me on services I don't need. He has gone out of the way for me on many occasions so my visits are quick and uneventful. As long as I own an Audi, Louie is my guy. Dan More

Best Audi service in New York The best, white glove service. Louie is a true superstar. He is knowledgable, courteous and professional. I have been coming to him for service on The best, white glove service. Louie is a true superstar. He is knowledgable, courteous and professional. I have been coming to him for service on all my Audis for over 10 years. Would highly recommend him and Biener service to anyone. More