Audi Great Neck - Service Center

Always awesome! I have had the pleasure of working with Louie for the past two or three years. The quality of his service, attention, friendliness, and knowledge are I have had the pleasure of working with Louie for the past two or three years. The quality of his service, attention, friendliness, and knowledge are always outstanding. I have actually called the owner to rave about him in the past. He makes me want to own only Audis! More

Louie Del Balzo I live in Bridgeport, CT., and would love to have Lou at the Audi Shop here in Fairfield. He is exactly the type of person you envision dealing with, I live in Bridgeport, CT., and would love to have Lou at the Audi Shop here in Fairfield. He is exactly the type of person you envision dealing with, when dealing with Audi. He took care of my car as if it were his, he is very personable yet professional. I think he embodies what Audi is, sophisticated yet sporty, rich but attainable. I would actually consider going back to Biener even though it is an hour away, just because of his service. Thanks Louie the Torres Family. More

Great Service Department - Jeremy is Awesome Though I did not buy my Audi at this dealership, it's much closer to my home and I've had nothing but outstanding service here. I've only worked Though I did not buy my Audi at this dealership, it's much closer to my home and I've had nothing but outstanding service here. I've only worked with Jeremy (the Service Advisor) and he's been excellent. Just a few things that set him apart: -He consistently has a positive attitude and genuinely listens to your questions and concerns. -If you wait for service, he'll check in with you and update you on progress. He can sense if you're in a hurry and will check with you first before keeping the car for additional time to wash. -During the Holidays I emailed him with a few questions about warranty service, and he quickly and politely followed up. -Does not try to nickel and dime me or sign me up for unnecessary service. It's very refreshing to have such a positive service experience - big credit to Jeremy. I'll definitely consider buying from Biener when I replace my Audi since the service has been so great. More

Awesome Service ! Can you text your service rep ANYTIME to ask questions about your car or make a service appointment? Well I can ! Louie Del Balzo is on top of his ga Can you text your service rep ANYTIME to ask questions about your car or make a service appointment? Well I can ! Louie Del Balzo is on top of his game as is the entire Audi service team! Service is professional, knowledgeable and friendly. It's what keeps me coming back to Biener Audi !!! Thank you Louie !!! So appreciate your service !! More

Excellent treatment keeps me coming back I am on my third Audi from Biener. The service is first rate. The work is done correctly and on time. Louie Del Balzo is always take care of me. H I am on my third Audi from Biener. The service is first rate. The work is done correctly and on time. Louie Del Balzo is always take care of me. He is pro that knows his cars and his customers. Thank you Louie! More

Louie is incredible! I've had my Audi for 2 yrs and have a tire and Audi care package so come to Biener's service department a few times a year for various things. I won't I've had my Audi for 2 yrs and have a tire and Audi care package so come to Biener's service department a few times a year for various things. I won't lie, I have complaints about the service department due to a few incidents that were various accidents by the mechanics or personnel. Despite those incidents I don't dread having to bring my car in for service-as long as I can work with Louie. I have twice worked with the woman (I couldn't even tell you her name, she probably doesn't want anyone to know her name) and both times had horrible experiences and one of my bad incidents involved her. I have never worked with any of the other male service reps so can't comment on them. Louie should be cloned, he is really that good. He gives you his full attention, he never brushes you off. And at the same time he is quick, works hard and diligently; it is clear that he works well and is in constant communication with everyone in service so he is always informed and willingly to do what he needs to in order to get things done. When you walk in, Louie is always the busiest and is hardly ever sitting behind his desk-which is often opposite of the other service reps who only sit behind the desk. Even after I leave my car in Louie's hands I know he is on top of things as he calls me to either tell me it's ready and explain the service that was done or will at least inform me of its current status and ETA. I once had a minor issue that my tire lock key had been lost by Mavis when they changed my seasonal tires. I was unable to get over to Audi but had asked a friend to call up Louie to help us. Even my friend raved about how helpful and quick Louie was. He called, he told him to come in and Louie had new tire locks ready to go. No hassle and no time wasted. I really can't say enough about Louie. He is a big part of my decision in wanting to get another Audi after my current lease is up. Last but not least, Louie has a challenging job. Every customer walks in, not wanting to be there and with complaints; Louie is not the person who works on the car but he still has to take full responsibility of what happens while it's there. He never has a bad attitude and though he may seem frustrated at times it is never directed at the customer and if you pay attention you realize the frustration is a result of trying to get anything and everything done for the customer and the hiccups that come along with that. I really hope that Biener compensates him accordingly, it would not be good to lose him since the quality of service would probably go right out the door with him. More

Excellent Service I came into the shop to have two tire replaced and three rims to fix along with a few question relating to the bottom of my car that sustained minor d I came into the shop to have two tire replaced and three rims to fix along with a few question relating to the bottom of my car that sustained minor damage. Louis took the time to come over by vechical to answer all of my questions and conerns. The process of calling my tire warranty company and obtaining funds to fix my vechical was taken care off my Louie all i had to do was drop of my car and pick it up! Thanks More

Overall great experience! I always drive out of my way to get my service done at Beiner. Lou is an absolute pleasure to work with. Always professional and wanting to make sure I always drive out of my way to get my service done at Beiner. Lou is an absolute pleasure to work with. Always professional and wanting to make sure his customer is always taken care of to the best of their ability. #1 service rep for sure! More

#1 Service Rep! Been in Audi twice in the past 2 weeks... Louie was really friendly and never hesitated to accomodate me even for with a short notice. He is very prof Been in Audi twice in the past 2 weeks... Louie was really friendly and never hesitated to accomodate me even for with a short notice. He is very professional and they treat everyone like family. Would definitely recommend him to all Audi owners - call service dept and ask for him! More

Louie Del Balzo - Biener's #1 Guy I have been going to Biener for service for years. Louie has been my service rep during the last 7+ years and it has been a pleasure to deal with him. I have been going to Biener for service for years. Louie has been my service rep during the last 7+ years and it has been a pleasure to deal with him. He is professional, available, prompt and reliable. F.Miller More