Audi Great Neck - Service Center

Engine issues Everytime I go to the service center at Biener I leave with a smile on my face! Louie is amazing and unmatched by anyone ive ever dealt with at any ot Everytime I go to the service center at Biener I leave with a smile on my face! Louie is amazing and unmatched by anyone ive ever dealt with at any other car dealership. He is professional and always looking for the customers best interest. More

Thank you for a professional service experience In a world where customer service can define a company, Louis Del Balzo definitely delivered for Beiner Audi today. He is courteous, reassuring and p In a world where customer service can define a company, Louis Del Balzo definitely delivered for Beiner Audi today. He is courteous, reassuring and professional. My service experience today was a pleasure. Thank you. More

Louie makes sure things happen and are planned for I always call Louie directly and then whatever work I need to get done falls into place. The waiting is cut to a minimum and my expectations are met. I always call Louie directly and then whatever work I need to get done falls into place. The waiting is cut to a minimum and my expectations are met. Makes life easy for my two Audis. More

THE BEST Service Deptartment I cannot say enough great things about the Service Department at Biener Audi! From the minute you pull in you are greeted by courteous staff that ensu I cannot say enough great things about the Service Department at Biener Audi! From the minute you pull in you are greeted by courteous staff that ensure an easy transition from leaving your car to walking into the Service area. Once in the Service area, every single person working there is knowledge, friendly and professional. The waiting area is comfortable and clean, so if you do have to wait it is a pleasant experience. If you drop off your vehicle, the Service member contacts you as soon as possible to inform you of any issues and advises you so you can make an informed decision, never pressuring you into unesessary work. Your vehicle is always ready when promised, clean and ready to go. I would purchase another Audi from Biener just for the Service Department alone. More

highly recommended I moved to Manhattan 18 months ago and after reviewing a few reviews, decided to purchase my CPO Audi A7 from Biener . Right from the first meeting, t I moved to Manhattan 18 months ago and after reviewing a few reviews, decided to purchase my CPO Audi A7 from Biener . Right from the first meeting, the sales person Charlie Kennedy was extremely helpful in obtaining the registration for me (I am not a US citizen and had never resided in the USA), not an easy task I assure you ! Every time I took my car in for servicing or to replace a tire which was a victim of a NYC pothole, the staff were professional, friendly and performed the work on time. The dealership even paid for 2 tires after Goodyear stopped producing the requisite model. I just had a recall issue repaired and once again, no questions, no problems, the work performed on time. I would definitely recommend Biener to anyone that is thinking of purchasing an Audi, new or used. More

Excellence I've been coming to Biener service since 2010 and Louie has been nothing short of amazing. He truly is a gentleman and gets the job done right every t I've been coming to Biener service since 2010 and Louie has been nothing short of amazing. He truly is a gentleman and gets the job done right every time. Sales should really take notes on his customer service. Thank you Louie! More

Thank you Louie!!! We were coming from NH to Great Neck on business, and halfway here our Audi started making a horrible noise. As soon as we checked into our hotel we a We were coming from NH to Great Neck on business, and halfway here our Audi started making a horrible noise. As soon as we checked into our hotel we asked where was the closest Audi dealership. We were directed to Biener Audi and we went right there - late afternoon. The service department took us right away and fixed our problem within minutes and for no charge. THANK YOU! You changed a bad day into a good one. More

biener is great Jonathan pizzo in the service center of biener audi is great. he is kind, friendly, and professional at with the work that he does. although expensive Jonathan pizzo in the service center of biener audi is great. he is kind, friendly, and professional at with the work that he does. although expensive, getting my car serviced through biener with Johns help is always a pleasure. More

Louie is excellent and keeps me coming back to Biener! Louie Delbalzo has been my service representative at Biener for several years. He is the best! All service representatives should be like him and mi Louie Delbalzo has been my service representative at Biener for several years. He is the best! All service representatives should be like him and mirror his qualities. He is always attentive and knows who you are on the other end of the phone. When you arrive at the dealership, he is quick to check your car physically and knowledgeable about every aspect of the car. He does his job well and with a warm friendlineess that is genuine. I switched to Biener years ago and I travel from the South Shore to the Noth Shore because the service is outstanding and Louie keeps me coming back to Biener! More

Louis Del Bazo is the best! I've owned several Audi's, BMW's and Mercedes' and generally the service has been good with all of the high end dealerships I've used. However, as fa I've owned several Audi's, BMW's and Mercedes' and generally the service has been good with all of the high end dealerships I've used. However, as far as Service Advisors are concerned, Louie is by far the most knowledgeable, courteous, and helpful. He will guide you down the right path and he makes the entire service experience smooth and easy. He is the main reason I use Biener for service! More