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Audi Great Neck
Great Neck, NY
1,456 Reviews
We are the largest full service Audi dealership in New York with a world class New and Certified pre-owned inventory and award winning Service & Parts department. The service and parts departments are located on site and are able to offer loaner vehicles and shuttle services. We offer convenient service hours to suit most any schedule including Saturday service hours from 8am-4pm.
Audi Great Neck is a proud recipient of the Magna Society Award which recognizes us as the best of the best in exceptional customer service and all around business excellence.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new and used inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
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Showing 1,456 reviews
June 05, 2019
Truly exceptional customer service The customer service and professionalism provided by the staff at Biener Audi is outstanding. Charlie Graf is an excellent and reliable service repre The customer service and professionalism provided by the staff at Biener Audi is outstanding. Charlie Graf is an excellent and reliable service representative. My vehicle is always in excellent hands at Biener Audi. Thank you very much for the care provided to my vehicle. More
by Rbatista26
Employees Worked With
Charles Graf
June 01, 2019
My experience with Pierre and Drew were stellar. Not so great with Brain Paige! Was not impressed with his customer service skills - very surprising because everyon with Pierre and Drew were stellar. Not so great with Brain Paige! Was not impressed with his customer service skills - very surprising because everyone I’ve dealt with throughout the years at Biener have been cordial. More
by Q5-my experience
May 29, 2019
Turning in Q5 for New Q5 I worked with Mike on my first Q5 three years ago. He’s a pleasure to work with, not simply trying to make a sale. I’m in sales and appreciate the hon I worked with Mike on my first Q5 three years ago. He’s a pleasure to work with, not simply trying to make a sale. I’m in sales and appreciate the honesty and transparency he brings to the table. It seems to be the norm at Bieber Audi. Stand up dealership that stands behind their product. More
by Jofer77
Employees Worked With
Mike Firouztale
May 28, 2019
Professional, courteous, amicable I purchased my 1st Audi recently, and I was fortunate to have Lauren Lewis-Simmons as my sales representative. This was not my 1st time buying a veh I purchased my 1st Audi recently, and I was fortunate to have Lauren Lewis-Simmons as my sales representative. This was not my 1st time buying a vehicle, I am an attorney for 30 years, consequently, I am extremely busy, and do not have time to waste. I have come across all kinds of car salespersons and she is certainly one of the best I have ever come across. I appreciate directness, courtesy, competence, alacrity, and professionalism. Lauren had all those in abundance and more. She went out of her way the find the best fit for me. She indicated, "What is it you are looking for and I will do my best to help you". After she helped me find the right car for my needs, she was extremely helpful in negotiating the best price for me. She did not waste my time. Even after the sale was over, anytime I had a question or concern about the vehicle, she got back to me in a timely manner. Her courtesy did not end with the sale. She is certainly a credit to Audi, and because of this positive experience, I unequivocally and strongly recommend this dealership. More
by Nestor Diaz, Esq.
Employees Worked With
Lauren Lewis-Simmons
May 21, 2019
It was very professional No matter what difficulty I'm experiencing, the service department is there to help. From recalls to flat tires. They are professional, friendly, and No matter what difficulty I'm experiencing, the service department is there to help. From recalls to flat tires. They are professional, friendly, and well informed. More
by pastor
May 21, 2019
Great customer service I recently had my 30K service. I was late to the appointment but they were very courteous when I called and still honored my appointment. They gave me I recently had my 30K service. I was late to the appointment but they were very courteous when I called and still honored my appointment. They gave me a nice loaner car for the day (you have to reserve them in advance) and they called me halfway through the day to tell me I needed new back brakes. The rate they charged was very reasonable. They also asked if I wanted my tires rotated, which I did, and they gave me a car wash. It was a very pleasant and easy experience from start to finish. More
by audiguy2019
May 20, 2019
Q5 service All work performed quickly and earlier than expected. Drop off and pick up was smooth. all work was covered by Audi care. Great dealership for servic All work performed quickly and earlier than expected. Drop off and pick up was smooth. all work was covered by Audi care. Great dealership for service. More
by Wayne G
May 17, 2019
Professionalism Purchased a Certified Pre-Owned A6, this was the second time from this dealership. I drove 37 miles from home to get to them and passed 3 other Audi d Purchased a Certified Pre-Owned A6, this was the second time from this dealership. I drove 37 miles from home to get to them and passed 3 other Audi dealers on the way. Biener has the best selection of CPO vehicles. The deal was very professional from emailing with them first, meeting, test driving and purchasing. More
by dmt009
Employees Worked With
Dennis Yu, Danny Kurinskas
May 16, 2019
Service to correct previous work Outstanding customer service from every employee I spoke to or came in contact with. I really love your coffee machine...you have a top quality deale Outstanding customer service from every employee I spoke to or came in contact with. I really love your coffee machine...you have a top quality dealership, the best in Long Island and NYC area. Congratulations More
by Teddy
Employees Worked With
Jessica Baldwin
May 15, 2019
Routine service As always staff courteous. Brought car for routine maintenance and inspection. Informed that a recall was needed and done during the same visit. Car r As always staff courteous. Brought car for routine maintenance and inspection. Informed that a recall was needed and done during the same visit. Car returned good as new and clean!! More
by pepper
