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Audi Great Neck
Great Neck, NY
1,455 Reviews
We are the largest full service Audi dealership in New York with a world class New and Certified pre-owned inventory and award winning Service & Parts department. The service and parts departments are located on site and are able to offer loaner vehicles and shuttle services. We offer convenient service hours to suit most any schedule including Saturday service hours from 8am-4pm.
Audi Great Neck is a proud recipient of the Magna Society Award which recognizes us as the best of the best in exceptional customer service and all around business excellence.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new and used inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
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Showing 1,455 reviews
April 01, 2020
Service Experience Best experience in any dealership . Quick,helpful - even knew who we were on the overhead screen. Explained everything, gave us a great loaner - ready Best experience in any dealership . Quick,helpful - even knew who we were on the overhead screen. Explained everything, gave us a great loaner - ready as promised. More
by mikhael4444
Employees Worked With
Charles Graf
March 29, 2020
the staff at Biener is very helpful and professional. I was impressed with how efficiently the Service center handled my needs. Drew and Brian were very helpful in finalizing my purchase and financing. I f was impressed with how efficiently the Service center handled my needs. Drew and Brian were very helpful in finalizing my purchase and financing. I felt like I was in great hands and highly recommend this dealership. More
by dawn.costello
Employees Worked With
Other Employees :
Charles Graf, Brian Paige, Jessica Baldwin
March 26, 2020
Great service. The service advisors were knowledgeable. The 10,000 mile service was done efficiently. The waiting area was comfortable. Too bad the A4 is such a terrible vehicle. The 10,000 mile service was done efficiently. The waiting area was comfortable. Too bad the A4 is such a terrible vehicle. More
by Forged
Employees Worked With
March 23, 2020
Processed me immediately upon arrival. Addressed all my issues that I was concerned about. Treated me with respect and professionalism. John Pizzo is my service person. He has always provided me with excel issues that I was concerned about. Treated me with respect and professionalism. John Pizzo is my service person. He has always provided me with excellent service. More
by hkbesq
Employees Worked With
John Pizzo
March 04, 2020
From the moment you pull up until the moment you leave the service department makes it easy for you .The staff was very courteous and the check in and check out was Quick. the service department makes it easy for you .The staff was very courteous and the check in and check out was Quick. More
by linmerc
February 26, 2020
good and efficient service. 6th audi I have leased. Mar Rubin was very helpful and professional I leased a 2019 A5 sedan which I am very satisfied with. This is my 6th Audi. Like the car immensely Mar Rubin was very helpful and professional I leased a 2019 A5 sedan which I am very satisfied with. This is my 6th Audi. Like the car immensely More
by lesliearonin
Employees Worked With
February 18, 2020
Service Was seen on time and received car when promised. They resolved my service issue timely. Pleasure working with their staff, all very professional and Was seen on time and received car when promised. They resolved my service issue timely. Pleasure working with their staff, all very professional and willing to help. Third car with them, so they are doing right by me to keep me coming back. More
by johnpotamousis
Employees Worked With
Charles Graf
February 15, 2020
Top notch, old school service I have purchased/leased at least 6 cars from this dealership. Everything from sales to service has been best in class. The service department (led by I have purchased/leased at least 6 cars from this dealership. Everything from sales to service has been best in class. The service department (led by Steven) has always treated me with respect and performed all service with honesty and expertise which is lacking in most other car dealerships. 5 stars More
by mermel
February 12, 2020
It is a pleasure to deal with your service department- everyone is very professional- I must give a special shout out to Matt Weston - he kept me up to date and took care of everything that needed to be everyone is very professional- I must give a special shout out to Matt Weston - he kept me up to date and took care of everything that needed to be done effectively and professionally- my car was there for quite some time and just when I started thinking what’s going on ?the phone would ring and it was Matt with an update- what more can you ask for- this is the second A6 I have left in Matt’s hands - he never disappoints- I think you should give him a raise - And I might as well mention Lauren in sales who handled my lease transaction- she is terrific- I this is my fourth car through Biener- More
by hpolin
Employees Worked With
February 03, 2020
Service I was taken on time and received my car when it was promised to me. The waiting room was clean and orderly. My only request is that they add de-caf I was taken on time and received my car when it was promised to me. The waiting room was clean and orderly. My only request is that they add de-caf coffee to their coffee machine. More
by doreenphazel
