Audi Great Neck

A nightmare ! DO NOT GO TO THIS SEVICE CENTER! They take on too many cars and are sloppy and will lie to your face…I brought in my Etron on 5/29/2024 for recalls DO NOT GO TO THIS SEVICE CENTER! They take on too many cars and are sloppy and will lie to your face…I brought in my Etron on 5/29/2024 for recalls No issues at all with my car. My advisor Jeremy gave me an estimate of a day to do the recalls. 3 weeks later, communication lacking hardly had any updated when you call he never picks up only voicemail . I go to pickup my car on 6/17/2024 and notice damage to my bumper, luckily I noticed it before I drove off the lot!! Or I am sure they would have Denied It! Also the car had An SOS light on the dashboard. The Manager Amrit instructed me to bring my car-back after the weekend on Monday. My car had so many lights and warnings on the dashboard. Then ,Their system gets hacked and I wasn't able to bring the car back till 7/11, an appointment I made no phone calls from my advisor. On 7/27 I go to pickup my car again! I drive off the lot 10min to starbucks and notice a crack on my windshield!! Of course I return to the dealership, my advisor Jeremy and the Manager Amrit would. Not take responsibility for the crack . My car was at their service center for 2 weeks no damage anywhere on my windshield when I brought it in. They both lied to my face claiming it was a chip no proof. I brought it to a auto glass specialist and they said it was a fracture crack. I left several message to the GM Leo , who never had the respect to call me back.! Worst experience ever! So disappointed with Audi Do yourself a favor and go to any other dealership but Great Neck . More

I had the pleasure of working with Michael Abu at Audi Great Neck recently, and I must say, his professionalism, friendliness, and helpfulness made my car buying experience truly exceptional. He maintain Great Neck recently, and I must say, his professionalism, friendliness, and helpfulness made my car buying experience truly exceptional. He maintained a positive attitude throughout, making me feel like a valued customer from start to finish. Mike was very communicative and understood my needs. Thanks to Mike, I drove off the lot with not just a great car but also a great impression of Audi Great Neck. I would highly recommend him to anyone looking for a pleasant and stress-free car buying experience. More

Professional friendly and efficient service department. They are super helpful and do a wonderful job of keeping client informed. Love bringing my car here They are super helpful and do a wonderful job of keeping client informed. Love bringing my car here More

Drew , Leo and George . Top notch ! I would recommend this dealership to anyone looking for an Audi ! Awesome to deal with ! Top notch ! I would recommend this dealership to anyone looking for an Audi ! Awesome to deal with ! More

Mike and Dennis were incredibly helpful from beginning to end! I will definitely be making Great Neck my permanent Audi stop. end! I will definitely be making Great Neck my permanent Audi stop. More

Very disappointed. I scheduled a test drive, no one even seemed to know about it. The. They had to get the car. When it came time to getting the purchase order it took I scheduled a test drive, no one even seemed to know about it. The. They had to get the car. When it came time to getting the purchase order it took forever and I had to keep calling then finally when we are getting ready to pick up the car they said there is a certified pre owned fee of $6,000. Never told us about this when we talked numbers or total amounts which you think should be stated up front… the salesman even stated he didn’t know about it which also is just very strange… the place itself is not a nice environment DO NOT RECOMMEND GOING!!! More

Went to Audi to try to find my first luxury car spoke to an online rep named Stephanie she was nice but as I went to the dealership to check out the vehicles I was interested in. It became a disaster. I al an online rep named Stephanie she was nice but as I went to the dealership to check out the vehicles I was interested in. It became a disaster. I also took my 4 year old son to experience first hand what’s it like to buy the car. Met a sales representative named Lloyd and could already tell he had no interest in showing us the car nor selling the car. We walked out to the car slowly and it was buried behind five cars and dirty. We barely got to start it up or sit in it. My son was highly disappointed not even take a test drive . I called to follow up with Lloyd a week later and there still seem no interest. Recently I tried to contact the Dealer asking about the car and another rep on the phone didn’t seem so interested even answering the phone. If my business isn’t welcome and should start with friendly reps. I will not buy from them More

I have only dealt with the preowned department, and strongly suggest that it be avoided. Buy your preowned vehicle anywhere but here. It is a crooked operation, and you be lied to and deceived. strongly suggest that it be avoided. Buy your preowned vehicle anywhere but here. It is a crooked operation, and you be lied to and deceived. More

Pierre really helped me through the process of purchasing my car off of the lease . He streamlined everything via email so everything was ready for me when I arrived at the dealership to sign the paperwork ! my car off of the lease . He streamlined everything via email so everything was ready for me when I arrived at the dealership to sign the paperwork ! More

Dealership is clean, my salesperson followed up as promised when the vehicle arrived and was ready for me at our appointed time in several occasions. promised when the vehicle arrived and was ready for me at our appointed time in several occasions. More