Audi Great Neck

The service dept is an unorganized mess or so it seems like it. Dont even bother asking for a loaner. My regularly due maintenance was supposed to be done in one or 2 hours or so said the service dept on like it. Dont even bother asking for a loaner. My regularly due maintenance was supposed to be done in one or 2 hours or so said the service dept on the phone, it ended up taking over 6+hours and the bill rang up in the thousands. I have had bills come in the thousands for maintenance work...We bought expensive cars i understand, i didnt even make a big deal about it to them but the bad customer service that came along with the expensive bill is the real headline here. One example, when i went in for the 20,000 mile maintenance and ask for a loaner, sorry no cars available but dont worry its just an oil change so it should be an 1 hour or 2. I get there early take my car in and am greeted i think??? No real eye contact from anyone, not the receptionist, not the service dept manager, no one. Ok so he takes the keys tells me to wait at the waiting area with no idea how long itll take he says. Ok i have a job and work to go to so i wait the 2 hours only to find out my car hasn't even been taken in the shop yet. 2 hours later!!! I call my friend to pick me up and take me to work. Do you see what i mean with the customer service? If a 2 hour estimate is going to be changed to 6 + hours let the owner of the car know! That's kind of courteous and obvious when it comes to service. So i come back right before the service dept closes to pick up the car. The manager tells me hes busy(packing up and finishing up things so he could leave) and CANT get my car so I should go back into the lot myself and find it and pick it up. I end up having to go back into their lot and find my car among 50 other audis and make a 20 point k turn to get out. I was so fed up i told my relative to take the car in for the next maintenance check up. He was subjected to the same treatment as me. No loaner car of course, and overall a detached staff that doesnt seem to care after the car has been sold to you. Not in the 3 years that i owned this car have i been able to get a loaner for any of my services, most of them taking more than the estimated time by many hours! When i service my Infiniti i can get one without me even asking. They ask ME if i need a loaner because you know i might have to get places like work. Not everyone can hang around the dealer all day waiting for their service to be complete. Even our toyota dealerships hooks us up with a scion when they run out of toyota loaners. We knew better next time and i drove behind my relative to pick him up after he dropped off the car at dealer for service. Their New Car sales team is mediocre at best and their service dept is some place i do not enjoy taking my car to be serviced. Its a shame that they have such bad service as i do like audi cars and am interested in a new one but am hesitant to buy one if it means having to deal with people at biener. The best thing about biener is the newly renovated facilities but dont let that new gleam think you are going into a dealer which cares about customer service(at least the service dept) All that glitters is not gold my friends. More

Called for new A4 Lease. Salesman Eddy was very was unprofessonial and rude.did not even ask my name and number. gave me lease price of $500 to $700 with taxes up front. When asked how much was car unprofessonial and rude.did not even ask my name and number. gave me lease price of $500 to $700 with taxes up front. When asked how much was car he said $54000.I told him online the price is $36000 plus extra then he said oh then its $45000. I have leased Mercedes and BMW cars and i was looking for small car for my high school graduate son. I guess Audi lost me. Thanks Biener More

We lost both of our cars in the recent Superstorm, which honestly, were the least of our losses. When we could get off the Rockaway penninsula to contact Biener, we were put in the kind hands of Rich Carde honestly, were the least of our losses. When we could get off the Rockaway penninsula to contact Biener, we were put in the kind hands of Rich Cardenas. I have never dealt with a more receptive dealer. His kindness in dealing with people who were still coming to grips with their devastation and the destruction to our homes, neighbors and cars was just amazing. No worries, he had my new Audi in no time and put us at ease. I had to relocate 80 miles from home, Rich was a light at a dark time. My children and I will never forget his dedication and commitment in giving back a "little normal" during what is sure to be a long time before we are whole again. Many thanks Rich More

Oh Tony Renna....this guy...is great at and pressuring customers into signing a deal and when you hesitate or trying to make a counter offer then humiliation comes in... how could a professional sales per customers into signing a deal and when you hesitate or trying to make a counter offer then humiliation comes in... how could a professional sales person talk to potential customer without even looking at the eyes and don't even bother to raise his head look at you? This happens when you negotiate the price, he will tell you "I don't think you are ready for this car", oh please, I got my Q5 without needing financing but from another dealer. Honestly, he is not even a nice person with talk to much less a adequate salesman. I don't know how there are only positive comment here except me, unless Tony all of sudden changed his personality? Or these comments are.....you guess the rest of the sentence and think carefully before going in there and good luck. More

Drew was recommended by another dealer as the man to see and to look after me. The "other" dealership was Infinity, whom my uncle has been a customer with for 25yrs. Good professional service, very attenti and to look after me. The "other" dealership was Infinity, whom my uncle has been a customer with for 25yrs. Good professional service, very attentive , test drive no problem and worked with me on the best deal (I hope) for me. Very happy with DRew and the delaer service. Took care of all paperwork and car was ready to collect on-time, clean tiday and good walk through of the car when I picked it up. I would recommend Drew and Biener to anyone wishing to purchase an Audi. Thanks, Vishnu More

Although my husband had done his homework and basically knew what we were looking for, Drew Russo helped us navigate through several options, always being knowledgeable and courteous (and never pushy -- a knew what we were looking for, Drew Russo helped us navigate through several options, always being knowledgeable and courteous (and never pushy -- a big plus!). Our overall experience was wonderful and Drew was as excited as we were to see the A5 Convertible that we built. Having just picked it up a few hours ago, we are still learning all of its fascinating features. We would definitely recommend Drew and Biener Audi to our friends. More

I recently purchased a 2013 Q5 from Joe Mortell at Biener Audi and I couldn't be more pleased with the level of service I received. We shopped the car at different tri-state dealerships and not only did we Audi and I couldn't be more pleased with the level of service I received. We shopped the car at different tri-state dealerships and not only did we get the best deal, Joe hands down gave us the best service. His attention to detail was incredibly high and he was extremely professional. I would recommend him to anyone interested in purchasing an Audi. More

My husband and I had a very positive experience with Drew Russo at Biener Audi of Great Neck. Service was attentive, all questions answered, we are already on our second Audi and would only deal with this d Russo at Biener Audi of Great Neck. Service was attentive, all questions answered, we are already on our second Audi and would only deal with this dealership More