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Audi Great Neck

Great Neck, NY

4.7
1,459 Reviews
We are the largest full service Audi dealership in New York with a world class New and Certified pre-owned inventory and award winning Service & Parts department. The service and parts departments are located on site and are able to offer loaner vehicles and shuttle services. We offer convenient service hours to suit most any schedule including Saturday service hours from 8am-4pm. Audi Great Neck is a proud recipient of the Magna Society Award which recognizes us as the best of the best in exceptional customer service and all around business excellence. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new and used inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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795 Northern Blvd

Great Neck, NY

11021

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Showing 1,459 reviews

November 25, 2013

I wrote a review and then lost it. Because I had such a positive time working with Marc Rubin, I am going to write another. I shopped many different dealerships and many different brands and finally decid More

by Arlenes5
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 25, 2013

I have purchased many cars over the past 50 years. I have bought Mercedes, Audi, Jaguar and BMW. I found that dealing with Marc Rubin and Rich Pizzo to have been the best I have ever received. Both Ma More

by jgooch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rich Pizzo
November 25, 2013

Rating given because of prompt, courteous, knowledgeable service provided by Marc Rubin. On several visits he helpfully moved the leasing process forward. Subsequent to the car delivery, he promptly returne More

by batterytech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 22, 2013

Wow what an ever perfect sales experience I had at Biener, once I met the nice salesman Rosario Floro it made my experience so pleasure that I would only refer to all my family and dear friends. He m More

by Shusong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosario Floro
November 12, 2013

I recently purchased a Audi Q7 TDI 2014. I visited the dealership after visiting other Audi dealerships. I read the reviews on dealership rating Drew had. I can honestly tell you the reviews he received w More

by nmeg29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 31, 2013

Extremely rude. I came in to inquire about purchasing or leasing a 2014 A4 after having a bad experience with a certified pre-owned vehicle from the same dealership. Was treated poorly and like my business More

by jenimazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 18, 2013 -

Audi Great Neck responded

I am very sorry to hear that you were unhappy with your experience here. After you agreed on a deal with Marc Rubin we located and brought the car you wanted into our inventory as promised. Once we had the car here you had some hesitations and even after incurring the expense of bringing the car to our showroom we offered you a very easy no pressure option to back out of the deal. We do not promote a high pressure sales environment, Marc's comments were meant to say that should you decide on another car there are no hard feelings or pressure and no risk of any deposit forfeiture. -Breene Callahan, Business Development Director

October 24, 2013

Drew was knowledgeable, friendly and direct. He gave me honest feedback on my decision process between an A4 and an A6. He also listened to and respected my preferences. I felt that with his help, I made More

by jgarte0127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 11, 2013

Charlie was very personable and not pushy and made the car buying experience pleasurable. He also took the time after the sale was completed to walk us through all of the features in the car before we le More

by Ebuesing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 10, 2013

My experience at Biener Audi was extremely pleasant! I was greeted by the very friendly staff instantly and from the moment I walked in the door I was made to feel as if I was someone special. This was my More

by siwy1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 04, 2013

This was one of the worst buying experiences... I would not recommend this dealer to ANYONE. Charlie Kennedy was wonderful in showing us a car, and taking our $500 deposit. After getting home and doing som More

by EvilsofCarBuying
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Cohen
Nov 11, 2013 -

Audi Great Neck responded

We are very sorry to hear how disappointed you were with your experience. Biener Audi has always and will always refund deposits in a timely fashion. We do not try to hold them and we have nothing to gain from delaying the process. After you left the deposit you spent a few days considering an aftermarket warranty for the vehicle, it was not made clear that you no longer wanted the car held and expected an immediate refund. Once you made clear you were cancelling we issued the refund and as discussed most of the delay you saw was your credit card company processing the request. -Breene Callahan, Business Development Director

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