Audi Great Neck

We have just purchased our third Audi from Joe Mortell. He is professional and personable. He interacted with my two daughters in a considerate and respectful manner. He delivered everything he promised on He is professional and personable. He interacted with my two daughters in a considerate and respectful manner. He delivered everything he promised on time and made our buying experience pleasant and easy as possible. More

I recently came to Biener Audi and would like to express my gratitude for the high quality of service I was given. Most companies don't seem to care about customer service anymore, but Mr. Drew Russo of my gratitude for the high quality of service I was given. Most companies don't seem to care about customer service anymore, but Mr. Drew Russo of Audi went above and beyond to make my car buying experience an exceptional one. The service was amazing. He answered all my questions, was very helpful and I ended up purchasing the Audi Q5. It was a pleasure doing business with Drew Russo, and I would definitely recommend him to all my family and friends. I am one satisfied customer, and will continue to be for years to come. Regards, Carmela More

Friendly and understand my need of what I who's looking for corporative will to make dealer with me I will recommend to other people for car looking for corporative will to make dealer with me I will recommend to other people for car More

no pressure and honest purchase would buy there again. mike was very helpful in finding the q5 we wanted. excellent location of dealealership and layout mike was very helpful in finding the q5 we wanted. excellent location of dealealership and layout More

Mr Mortell made my car buying experience a pleasure. He helped us get a great deal on a car we really wanted. I would highly recommend him. Joe went over and above!! helped us get a great deal on a car we really wanted. I would highly recommend him. Joe went over and above!! More

Mr. Mortell was an excellent salesman. He got me out of my previous Audi lease 3 months early and got me a new A5 cabriolet. he worked with me to get a fair lease price. I wanted a Black car with black int my previous Audi lease 3 months early and got me a new A5 cabriolet. he worked with me to get a fair lease price. I wanted a Black car with black interior. He located the car for me which was in Boston and he went there to get the car for me. When I picked up my car, he spent ample time with me to ensure I knew how to work the Audi navigation and set up my mobile phone to work through the blue-tooth. He was very knowledgible and friendly. More

Edit: I am going to have to temporarily take down my 5 star review of this dealership for now as I have an unresolved issue with a car I purchased. I will post an updated review after this situation has b star review of this dealership for now as I have an unresolved issue with a car I purchased. I will post an updated review after this situation has been resolved. More

I walked into Biener Audi a few months ago just to test drive the car I was interested in. There were a few cars I had in mind that were not Audi and I literally went into all the car dealerships on Northe drive the car I was interested in. There were a few cars I had in mind that were not Audi and I literally went into all the car dealerships on Northern Blvd to test drive numerous cars that day. I HONESTLY have to say that yes, I did love the Audi but I personally loved even MORE how personable, friendly, professional and non-pushy or salesman-like Pierre was compared to all the salesmen I encountered not only that day but in my other experiences as well! Pierre didn't try to sell the car to me, making me feel pressured. Sometimes you walk into car dealerships and you feel uncomfortable and awkward. Pierre on the other hand was very calm and collected which made me feel so much at ease! My husband and I went back the next week to seal the deal. My husband who is a car fanatic naturally had a million questions. Pierre didn't just whip out a pamphlet to show us the things we were curious about. He was so gracious about not only answering those questions but took his time to walk us over to different cars, inside/outside of the dealership to show us samples of things we were curious about (leather colors, paint colors, comfort package, sport package, trimming styles). He walked us around the whole parking lot searching for the things we wanted to see for ourselves. Never did we ask him once to do that! He offered! Long story short, we traded in our car but my husband and I ended up having to postpone the purchase due to working overseas. Again Pierre was so understanding and we left our trade-in at the dealer as credit. A month and a half before we ended up coming back to the states, we ordered the car from overseas. Pierre was so accommodating and understanding about our situation. We were in CONSTANT communication via email and telephone conversations despite the 14 hour time difference! It's hard enough trying to purchase a car in person, but most of the transaction was done over the phone/email and yet it was easy breezy! I really felt bad because of the constant back and forth email and the inability to do this in person, but Pierre never showed an ounce of frustration or annoyance. Even when I went to pick up the car, Pierre double checked, triple checked the paperwork and fiances to make sure everything was on point! He then stood outside in the cold going over the features of the car and then sat with me for an hour inside the car to do the same! This whole experience was super!!! More

Very helpful answering my questions and selecting a vehicle. I love the car. There are a couple of minor things that need to be looked at with the trunk but overall everything was great and Pete went o vehicle. I love the car. There are a couple of minor things that need to be looked at with the trunk but overall everything was great and Pete went out of his way to find me the right car within my price range and provide me some options to work with. More

Wonderful experience at Biener Audi. The service from the sales staff was excellent. Joe is even making a house call to help explain things to us (e.g. how to program garage door opener). My husband ow the sales staff was excellent. Joe is even making a house call to help explain things to us (e.g. how to program garage door opener). My husband owns an Audi and I am pleased to now own one too! More