Audi Great Neck

Exceptional Service I have been getting my vehicle serviced at Biener Audi for the past year and a half. The first time I came here it was because it was the closest Aud I have been getting my vehicle serviced at Biener Audi for the past year and a half. The first time I came here it was because it was the closest Audi service center to my residence. I met Louie Del Balzo during that visit, and he was extremely friendly, helpful and knowledgeable. I had been to other service centers previously, and I never had such a smooth and easy visit. I have since moved out of the area, but still travel the 40 minutes to get my car serviced at Biener, mainly because of Louie. My most recent experience was due to my car leaking fluid. I called Louie as soon as I noticed the problem, and asked him if I could bring it in the next day. When I arrived, he had a complimentary car ready for me so I could continue my day. This is extremely important to me as I am a real estate appraiser, and basically cannot work without a car. Within the hour, he called me to explain the problem, a busted radiator. He broke down the pricing for me, and asked me if I would like to have the radiator replaced. Of course I needed it done, but it was a good feeling to have been asked rather than just replace it and bill me. I plan to continue getting my car serviced at Biener for as long as I own an Audi. More

Thank you Biener Audi, but most of all - thank you Michael! I had an amazing experience purchasing my Audi at Biener Audi of Great Neck. Michael Decosimo is phenomenal and an absolute delight. Michael's profess I had an amazing experience purchasing my Audi at Biener Audi of Great Neck. Michael Decosimo is phenomenal and an absolute delight. Michael's professionalism, friendliness, great sense of humor, and honesty surpassed my expectations (trust me, I am a nit-picky creature) . There was no pushiness and no nonsense with Michael. He made sure that I was thoroughly informed and that everything was swiftly taken care of. Purchasing a car is usually a time-consuming nightmare, but Biener Audi 100% defies this rule. Thanks Biener Audi, but most of all, thank you Michael for making it a smooth and humorous experience! More

Great Job It is always a pleasure dealing with Lou during my service appointments. He is very responsive to my needs and goes out of his way to ensure that my It is always a pleasure dealing with Lou during my service appointments. He is very responsive to my needs and goes out of his way to ensure that my appointments are extremly smooth. More

Always an amazing experience From buying to servicing this dealership never fails to impress me. Between my family and my company we have multiple cars that we bought from this de From buying to servicing this dealership never fails to impress me. Between my family and my company we have multiple cars that we bought from this dealership. Great cars need great service and no one is better than Louie. He goes above and beyond to make the overall experience FANTASTIC! My daily commute is over 100 miles so I'm in for service pretty often. Louie understands my sense of urgency and constantly communicates with me to give me the status of my car and when I can pick it up. He always accommodates me to make sure I have my car back when I need it. More

Louis Del Balzo Came into the dealer service center for a 15k service and an oil seal replacement. Louis could not have been more helpful, explained what had to be d Came into the dealer service center for a 15k service and an oil seal replacement. Louis could not have been more helpful, explained what had to be done, provided me with a loaner car and was very thorough and professional. Never met a service representative that was more helpful, friendly and prompt. I will always recommend anyone with a car issue to head to Louis over at Biener Audi. He is excellent! More

Service appointments always a pleasure! Louis is as professional and efficient as they come! Whether I'm in for scheduled maintenance, unforeseen issue, or just stopping by to say hi, Lou Louis is as professional and efficient as they come! Whether I'm in for scheduled maintenance, unforeseen issue, or just stopping by to say hi, Louis is always available and always doing what he can to make it a smooth experience. Would recommend him and Biener to all of my friends! -Liran More

Treat me like Family This service department is a pleasure to do business with. They always address the problems quickly and give me a fair price. This is the only deale This service department is a pleasure to do business with. They always address the problems quickly and give me a fair price. This is the only dealership I would every use and I am on my 3rd vehicle with them. More

Very good service I was pleased by Louis Del Balzo. He picked up and delivered my car serviced and ready to go. He was a very helpful and was on time and kept me very I was pleased by Louis Del Balzo. He picked up and delivered my car serviced and ready to go. He was a very helpful and was on time and kept me very up to date on my whole service experience. When I return I will only deal with him. More

Service Rendered!! I have purchased multiple cars from Biener Audi (Q7 Sline and S6) and I only trust Louis Del Balzo with the service of my car. He is the only reason I have purchased multiple cars from Biener Audi (Q7 Sline and S6) and I only trust Louis Del Balzo with the service of my car. He is the only reason I take my vehicle for service at this dealer. He is attentive and accommodating on your needs. Scheduling service is always a breeze with him. He deserves my utmost gratitude. Cheers to Louis Del Balzo. J. Eng (2013 S6) More

Great Service!! Louis is professional, courteous, and great at his job. Highly recommend taking your car to him at Beiner Audi. He and his crew will take good care of Louis is professional, courteous, and great at his job. Highly recommend taking your car to him at Beiner Audi. He and his crew will take good care of you and your vehicle. More