Audi Great Neck

LOUIS DEL BALZO LITERALLY SAVED MY LIFE!!! My car was over-heating. I had all fluids necessary and did not know what to do. I have dealt with Louis on many separate occasions and he has always My car was over-heating. I had all fluids necessary and did not know what to do. I have dealt with Louis on many separate occasions and he has always gone above and beyond to solve ANY and EVERY problem I have ever had with my AUDI S4.. I decided to call Louis when I could not figure out what was wrong. He was on his way out the door yet he stayed on the phone with me and walked me through everything I needed to do. I felt terrible as I know from experience that when I want to leave work, I WANT TO LEAVE WORK! Because of Louis, my car is in the shop being fixed as I write this review! My family has had many AUDI's and we stay loyal customers to BEINER AUDI because of Louis and the service he gives us. I have had many high end vehicles BUT never received the quality of service that Louis and the AUDI team has provided us. He treats myself and my family as friends, not customers. It really means a lot! To sum this all up, THANK YOU SO MUCH yet again Louis! You really saved me on this one!! More

5 Star Service. 5 Star agent. Top notch service experience. Louis Del Balzo, my service agent makes sure every little detail is taken care of. 5 star service. 5 star agent. Top notch service experience. Louis Del Balzo, my service agent makes sure every little detail is taken care of. 5 star service. 5 star agent. More

Without Louie and service center I would not be a customer. Having to deal with people in any service department can always be a pain. Whether it is them not being thorough or simply not being polite to their c Having to deal with people in any service department can always be a pain. Whether it is them not being thorough or simply not being polite to their customers. Louie and his colleagues in the service department have been the only reason's I bring my car to Biener Audi instead of a regular repair shop. They will go above and beyond to make sure you are satisfied and leave with your car in perfect working condition, and are quick to resolve any issues that may come up. As an example, I had brought my car in for a 35k service and after picking up the car everything checked out, so I drove off the lot and went to get some lunch. After eating I turned my car on and noticed the service light had turned back on (it did not turn on when I left Biener). I immediately called the service department and asked to speak to Louie. Within 30 minutes of the phone call, I had driven back, had the service light reset, and drove back home. It could have not have worked out better, and I know if I were dealing with any other service department, I would have had to scheduled another appointment. Louie and his colleague will go out of their way to make sure you leave satisfied and happy. More

Service the way it should be Louis, in the service dept, goes beyond the ordinary to make the customers experience extraordinary. I own three Audi's all bought at Biener . Louis Louis, in the service dept, goes beyond the ordinary to make the customers experience extraordinary. I own three Audi's all bought at Biener . Louis always goes the extra mile to make all my service apps exceptional. He does his best with loaner cars, fitting me in for last minute appts, delivering my car if needed, taking the time it explain what and why some service is needed . He works with me to accommodate my needs and schedule. I 've owned cars from all the north shore dealers and I have never dealt with a service professional like Louie. I hope as long as I continue to buy cars at Biener Louie will be there. More

Del Balzo = Exceptional Service Make no mistake -- Louie Del Balzo is a MAJOR selling point for Biener Audi. For the past 7 years, I have dealt exclusively with Mr. Del Balzo and AL Make no mistake -- Louie Del Balzo is a MAJOR selling point for Biener Audi. For the past 7 years, I have dealt exclusively with Mr. Del Balzo and ALWAYS received the utmost in professional service. The cars are great, but Louie and the service team at Biener make the Audi experience truly exceptional. More

Excellent Service A major factor on why I've been with Audi for 10+ years. Louis and the service center at Biener are unmatched. I've had experiences with other servi A major factor on why I've been with Audi for 10+ years. Louis and the service center at Biener are unmatched. I've had experiences with other service centers (bought Audi's at other dealers) only to come back to BIener for their exceptional customer service. Louis is attentive, professional and provides honest information. Couldn't give a higher recommendation. More

Great Experience Mark Buro was fantastic. I love my Audi. More important, I loved the way I was treated. Everything Mark promised me was delivered. Negotiation was fai Mark Buro was fantastic. I love my Audi. More important, I loved the way I was treated. Everything Mark promised me was delivered. Negotiation was fair and to the point. Pierre Abized was also great he explained every detail sio I would understand it. I highly recommend Mark Buro & Pierre Abized at Biener Audi More

The experience of a lifetime! I should start this by saying that never have I had a better, more expertly handled, knowledgable or more enjoyable experience in my life. From the mo I should start this by saying that never have I had a better, more expertly handled, knowledgable or more enjoyable experience in my life. From the moment my salesman Mike Firouztale greeted me, I was treated with the utmost of respect and care. My husband was already driving an A5 and was now getting a new A5, so I was familiar and already loving the Audi experience. But this was the first time I was getting a new car in some time. As you can imagine I was excited and a little anxious, I really had no need to be.. My Audi team - Mike was expertly assisted by George, took me thru the process of selecting the right Audi for me with all the bells and whistles, expert safety and driving capacity that is synomius Audi. And now I'm driving my absolute dream vehicle - the Audi Allroad. To say I love this car and that I'm enjoying it is the understatement of the century I can't say thank you enough to Mike. I can't imagine ever loving a car more then this, and knowing that if for any reason I need assistance in any way I have an incredible team to lean on. Thank you Mike and George and Biener Audi for putting me in my dream car and making it so easy! More

Great Experience buying a car Pierre's knowledge and friendly personality made my decision an easy one. He guided me through the whole process and i couldn't be happier with not j Pierre's knowledge and friendly personality made my decision an easy one. He guided me through the whole process and i couldn't be happier with not just the choice of car, but the whole Biener Audi experience in general because of him. Thank you. More

Fantastic attention to detail I have been bringing my cars (A4, Rs4 and Now the S6) over the past 9 years at Biener and Louie has always always taken care of everything promptly, p I have been bringing my cars (A4, Rs4 and Now the S6) over the past 9 years at Biener and Louie has always always taken care of everything promptly, professionally and courteously. I trust him with all the small issues that may have risen and the service has been nothing less than perfection. Never a worry and always a no problem I will take care of it. Thank you so much for your attention to detail. More