Audi Great Neck

Wonderful Experience Joe Mortell went above and beyond great customer service. He truly cares and takes pride in what he does. Thank you Joe and Biener for a wonderful ex Joe Mortell went above and beyond great customer service. He truly cares and takes pride in what he does. Thank you Joe and Biener for a wonderful experience and a car that is more than I could ever dream. I am proud to say im apart of the Biener Audi family. Thanks Joe Mortell !!! More

Audi Q3 lease My leasing experience at this delership was seemless and stress free. Especially because of the excellent service by my salesman Michael DeCosimo. I w My leasing experience at this delership was seemless and stress free. Especially because of the excellent service by my salesman Michael DeCosimo. I would definitely recommend this dealership to a friend. More

Excellent Customer Service It was a great pleasure dealing with Louie. I contacted Louie couple of times with issues I had and he was able to get me in for service right away. It was a great pleasure dealing with Louie. I contacted Louie couple of times with issues I had and he was able to get me in for service right away. He provided excellent service from squeezing me in without appt, getting me loaner car and provided me with updates on my car while it was in the shop. More

Louie Del Balzo & Biener You couldn't ask for better person to work with than Louie. He is professional, courteous and makes you feel that you are important- rare qualities i You couldn't ask for better person to work with than Louie. He is professional, courteous and makes you feel that you are important- rare qualities in the service industry. Louie knows what it takes to make what can be a stressful situation seem effortless and easy. While my car was being assessed, I saw my salesperson, Drew, and was able to comes to terms on my new lease and new car for this November. The whole process was so smooth - this is one of the reasons I didn't hesitate to renew my lease with Biener Audi. Luckily with Audi, I don't often need to bring my car in for service, but when I do, I'm glad Louie is there. More

Great Experience First off, I'd like to say that I am overjoyed with my new vehicle purchase from Biener Audi. I spent nearly 4 months test driving A4s around the Roch First off, I'd like to say that I am overjoyed with my new vehicle purchase from Biener Audi. I spent nearly 4 months test driving A4s around the Rochester, NY area, with no luck at any dealership. I even made the trip down to Nyack and Maplewood, NJ in my quest to find the right car. Mind you, that's more than a 10 hour round trip from where I live. I've walked away from deals over the littlest details, including small differences in price, rude negotiating, and the even method of payment. To say the least, finding the right car seemed quite helpless after a while. Thankfully, I found the vehicle with all the right specs at Biener Audi. The first person I talked with was Breene, who negotiated the sale. Within about 4 emails, we had a price worked out and were making arrangements for me to pick up the A4. I was a little hesitant to get my hopes up because of my previous experiences at other dealerships, but I was more than surprised with the service once I finally got down to Great Neck. Joe was the specialist who went over the vehicle with me, and he was more than helpful. He went over every detail in depth, and made the actual transaction effortless. I couldn't be more thrilled with the service I received and would definitely recommend Biener Audi. I will definitely be purchasing my next Audi from them, and I can say that with 100% confidence. More

Louis Del Balzo & Biener Audi Service -a winning combination Louis and the whole Biener sales and service team excels in delivering 100% customer satisfaction,and a truly great customer experience (and automobi Louis and the whole Biener sales and service team excels in delivering 100% customer satisfaction,and a truly great customer experience (and automobile). Having dealt with other premium brand German automobile dealerships on LI, the difference is night and day. Louis is always a true professional, making things happen in a quick and seamless way for his customers. His attitude and communications style is very refreshing, always building confidence that the outcome will exceed expectations. Both Louis and Biener understand that keeping the customer happy after the sales is the basis a mutually beneficial relationship. I really appreciate having such a great team to take care of my S4. More

Louie Del Balzo-True Professional Having purchased four vehicles already from Biener, there is a common factor that keeps me returning. The constant is the dedication provided by serv Having purchased four vehicles already from Biener, there is a common factor that keeps me returning. The constant is the dedication provided by service reps like Louie Del Balzo. He makes an undesirable situation, such as a service visit into a pleasant experience. Louie, provides a degree of comfort and understanding you would expect from purchasing a premium vehicle. However, more than often--other dealers fall short. Louie, is an exceptional employee and as always makes my service appointments enjoyable. More

Louie is the best service representative ever! I've been an Audi owner for the last 15 years and between myself and family we have owned 16 Audi's over that time. I have never had a better service I've been an Audi owner for the last 15 years and between myself and family we have owned 16 Audi's over that time. I have never had a better service representative then Louie. He goes above and beyond to make sure our experience is a pleasant one. He follows up with me throughout the day to let me know what's going on with my vehicle. He recently helped my wife out of a jam at the end of the day and when the service center was extremely busy. If you go to Biener Audi for service make sure you ask for Louie. More

The Best Audi Dealership on Long ISland Marc Rubin is the best sales representative. I went to 2 other Audi Dealers and after a few minutes of talking to pushy high pressure salesman I walk Marc Rubin is the best sales representative. I went to 2 other Audi Dealers and after a few minutes of talking to pushy high pressure salesman I walked out. Marc was knowledgeable. He actually gave me figures just as I had ask him to do. Not in "I will up you format" but under the terms and conditions requested. I bought on the spot. The fun part was taking title to the car. He went over the complicated electronics and made them simple for me to understand. Thank you Marc. More

Joe Mortell - Class Act This was my third car from Biener Audi and Joe Mortell and I could not have been happier with the service and the price. Very easy to work with and e This was my third car from Biener Audi and Joe Mortell and I could not have been happier with the service and the price. Very easy to work with and extremely professional. More