Audi Great Neck

Bad purchasing experience We have gone to this dealer to purchase a Q5. We thought since this was an Audi Dealer, we wouldn't have to deal with the stereotype car sales person. We have gone to this dealer to purchase a Q5. We thought since this was an Audi Dealer, we wouldn't have to deal with the stereotype car sales person. WRONG! Everything was fine while he showed us the car, explain our options and negotiate on the price. We made a cash deal, they were getting us a manson grey color car from another dealer, we paid the deposit once they told us they secured the car we made the wire transfer for the full amount on Tuesday. Thursday I called to make sure they received the wire transfer, the car salesman told us our car was at the dealer ready to be picked up any time. I told him we would come in on Monday and asked him to send us the window sticker & list of all the paperwork that would be necessary to pick up our car. We didn't receive any information, when I called the salesperson to tell him we were on our way, no answer. I received a voicemail while we were halfway saying our car wasn't in the dealership yet. I went there very angry that he lied to us and he had the full cash payment for the past 4 days. He told us we would have to wait, the car might be there tomorrow. Once we asked for our money back because we didn't even have a window sticker for this car that we paid in full he finally started to talk to his manager to see where the car was. Finally they figured out that the car was delivered late that monday and he wasn't aware. He took us outside showed us the wrapped car. They apologized, the salesperson said he would deliver it to us the next day. All this time we repeatedly told the salesperson car was going to be registered under my name. Before we left that evening, I asked the person again, what paperwork will you need tomorrow, all he said purchase insurance and make sure both your names are in the insurance. We did exactly that, he delivered the car at a very inconvenient, we had to go back and forth last minute on details about the insurance because they wouldn't ahead of time give us a list of items that needed to be done a certain way. Once they didn't want to wait any longer to deliver the car, they just went ahead, got the title of the car made under my husbands name and delivered the car! I called to say this was unacceptable we said many times, very clearly that we wanted to have the car under my name they said we were both on the title. Our title just arrived in the mail and it is under my husbands name! DO NOT WORK WITH THESE PEOPLE!!! THIS IS UNACCEPTABLE BEHAVIOR! UNPROFESSIONAL! More

9th Audi from Biener!! This is our 9th Audi from Biener and they continue to impress me. Really made the entire process easy and painless. Looking forward to #10!!! This is our 9th Audi from Biener and they continue to impress me. Really made the entire process easy and painless. Looking forward to #10!!! More

Excellent as always ! Owning three Audi's, all purchased from Biener Audi has provided with enough depth of knowledge to accurately experience all phases of their operation Owning three Audi's, all purchased from Biener Audi has provided with enough depth of knowledge to accurately experience all phases of their operation. For many years of experience I can state that everyone at Biener and the service I have received has never been less than "Truly Outstanding"!! More

Wonderful! I had been to 4 other Audi dealers before finally ending up at Biener. The entire experience was smooth and effortless. My daughter absolutely loves h I had been to 4 other Audi dealers before finally ending up at Biener. The entire experience was smooth and effortless. My daughter absolutely loves her car ! Without a doubt they will be my number one choice when buying another Audi. More

The experience was Really exceptional They always are open to help you. Not matter wich is your concern, they have a solution. The people care about you and your car. Almost forget... th They always are open to help you. Not matter wich is your concern, they have a solution. The people care about you and your car. Almost forget... they also always have specials in the service department. More

The Best Vehicle at the Best Dealership Walk into Biener Audi and you're treated like a member of the family. Outstanding client services whether buying/leasing an Audi or having it serviced Walk into Biener Audi and you're treated like a member of the family. Outstanding client services whether buying/leasing an Audi or having it serviced. Most highly recommended! More

Excellent Jeremy in service dept. was great! Very efficient and helpful in making suggestions as to how to fix the problem. I felt as though he really was foc Jeremy in service dept. was great! Very efficient and helpful in making suggestions as to how to fix the problem. I felt as though he really was focused on getting the job done in the best way possible for everyone! He was very friendly and a pleasure to deal with. I would recommend seeing him for service to others. More

Pleasant experience I was treated promptly and with the utmost respect and kindness. It was very busy, although I was greeted the moment I stepped into the service area a I was treated promptly and with the utmost respect and kindness. It was very busy, although I was greeted the moment I stepped into the service area and I was taken care of and acknowledged in a positive manner More

Number 11 purchase We upgraded to a new car and would not think of going anywhere else but Beamer Audi! Salesman , Ed and Sales Manager, Rich were terrific to deal wit We upgraded to a new car and would not think of going anywhere else but Beamer Audi! Salesman , Ed and Sales Manager, Rich were terrific to deal with as usual. Lou in Service answered our questions in a timely manner. Great dealership! More

VERY UNPROFESSIONAL I saw a pre-owned car online and asked the Biener dealership if it was still available. They said Yes. I went to see it the next day, and called to pu I saw a pre-owned car online and asked the Biener dealership if it was still available. They said Yes. I went to see it the next day, and called to purchase it the following morning. The salesman said "Awesome!" There was a little negotiating to do so I asked him to contact his manager and get back to me. He called back 5 minutes later and said "WE HAVE A DEAL." He said, "I'm not at the office now, so will call you tomorrow for a credit card for a deposit, but the car is being held for you." When I did not hear the next day, I called him, and he said "Bad news: The car was sold." I was quite disappointed and quite surprised. When did the car get sold? And why did the manager not know that on the morning I called to purchase it? I think they just found someone who was willing to pay more for the car. Unethical, and VERY UNPROFESSIONAL. More