Audi Grapevine

Everyone was so warm, friendly and knowledgeable. So helpful!! I was treated like a family member and was extremely confident in my purchase. So helpful!! I was treated like a family member and was extremely confident in my purchase. More

I recently visited Audi of Grapevine with my Nissan, hoping to have it repaired under warranty. While they were unable to perform the repair themselves due to Nissan's policy requiring warranty work to hoping to have it repaired under warranty. While they were unable to perform the repair themselves due to Nissan's policy requiring warranty work to be done by a Nissan dealer, I was extremely impressed by the service and professionalism at Audi of Grapevine.The team was friendly and attentive from the moment I walked in. They quickly diagnosed the issue with my vehicle and took the time to walk me through every step of the process. They explained the problem in detail, ensuring that I fully understood what was happening and what needed to be done.Even though they couldn't complete the repair, I left feeling confident and informed about the next steps to take with Nissan. I truly appreciated their honesty and dedication to providing excellent customer service.I highly recommend Audi of Grapevine for their professionalism and willingness to go the extra mile, even for customers who might not be able to utilize their services fully. Thank you, Audi of Grapevine, for making what could have been a frustrating experience a positive one! More

Always friendly and courteous, easy to schedule service appointments. Could make it easier to get a loaner car for local customers that have bought two cars from the dealership (that’s us). Discounts are a appointments. Could make it easier to get a loaner car for local customers that have bought two cars from the dealership (that’s us). Discounts are available but too many restrictions apply. More

Great service & communication provided by Kelvin and the rest of the service team! They kept me up to date on the issues & progress. I would highly recommend them for any service/maintenance of your vehicle rest of the service team! They kept me up to date on the issues & progress. I would highly recommend them for any service/maintenance of your vehicle! More

My service advisor Anthony is always so helpful and is good with getting me in and out when I bring my car in for service. good with getting me in and out when I bring my car in for service. More

Good communication and information although the issues with the car are troubling since they are all internal module issues. I hope the car is not a lemon. with the car are troubling since they are all internal module issues. I hope the car is not a lemon. More

Great service Friendly Service Managers. Perfect experience. Treated my dog Hachi with respect. Important to me Jymme Gimez Perfect experience. Treated my dog Hachi with respect. Important to me Jymme Gimez More

Very unprofessional. 1. first call to explain, SA said the tire has to be replaced but will not be covered under the tire insurance policy that I have as it will be cov 1. first call to explain, SA said the tire has to be replaced but will not be covered under the tire insurance policy that I have as it will be covered only if tread is above 4mm and that mine was 3mm 2. I check policy online and call back. in this second call I told policy says 3mm and above is covered. SA says let me check 3. third call, SA says yeah that is right 3mm is covered but your tires are 7 year old. I then escalate to talk to supervisor and ask that I purchased the car brand new in 2019 does that mean I got a 2 year old tire with the brand new car. Now supervisor says ok will cover but not able to find puncture in the tire. I explained clearly that were nails in the rear tire and I pulled them out and explained where it was. Supervisor says will have tech check out again 4. final call, SA calls again saying found puncture spot in one tire and got claim approved other tire not able to find the puncture will change the valve stem as that is the one having problem. I pickup car and come home now the other tire lost all air completely. clearly it had puncture and valve stem does not fix. Very poor handling from such a prestigious brand. More

Always addresses everything they can for me and makes sure my visits are as seamless as possible. sure my visits are as seamless as possible. More

My service last Friday was great. I received video update detailing issues and additional service. I received video update detailing issues and additional service. More