Audi Grapevine

Our service advisor Ms. Shaela Phillips is great to work with. She always tries to achieve the best possible outcome in service and price. Shaela Phillips is great to work with. She always tries to achieve the best possible outcome in service and price. More

Keith is terrific as a service consultant and the Manager Chris was helpful when I told him about a potential issue with the mechanic. Prior to my Audi vehicle we had owned 5 Lexus vehicles. One thing tha Chris was helpful when I told him about a potential issue with the mechanic. Prior to my Audi vehicle we had owned 5 Lexus vehicles. One thing that Lexus is better at is the availability of free rental vehicles. I was able to get one with Audi but had to wait 3 weeks for one to be available. But they did provide one and the vehicle was excellent since next yr my wife will be replacing her Lexus 350 RX and this gave her the chance to see the Audi version of her vehicle which she has had 2 of. More

Received recall notices twice, but was told it was a mistake. Poor communication overall. W mistake. Poor communication overall. W More

Efficient and friendly. No issues and service done correctly. Prices reasonable for a dealership. Appreciate the videos of inspection No issues and service done correctly. Prices reasonable for a dealership. Appreciate the videos of inspection More

Anthony always takes very good care of me. I really appreciate him. Great communication. Thanks I really appreciate him. Great communication. Thanks More

They have always allowed me to schedule my service appointment when I needed it to be prrformed appointment when I needed it to be prrformed More

Dave is absolutely Amazing! Had an unexpected major repair for my wife’s Q7 . Dave communicated with me every step along the way to ensure that my extended warranty covered what Had an unexpected major repair for my wife’s Q7 . Dave communicated with me every step along the way to ensure that my extended warranty covered what it was supposed to and that we got my Wife’s dream car back as soon as possible. I couldn’t ask for more! Audi Grapevine Service and Dave for the win! More

The represetative was very un helpful and rude. I will no back again. The company shpuld honor the deal they sent me or they should print where i can use the coupon. The rep I spoke with said he wi I will no back again. The company shpuld honor the deal they sent me or they should print where i can use the coupon. The rep I spoke with said he willtake care of the coupon but the other rep was rude. I just needed a quick oul change and was selling me to $3000 worth of repairs. Its ridiculous. More

Keith weilwerdings is a great service advisor very much helpful with accurate info trust worthy, helps in all the ways possible. helpful with accurate info trust worthy, helps in all the ways possible. More

Great service from kelvin. My car had a coolant heating issue. The dealer set up a tow truck. Inspected the car. And returned it to my home address. My car had a coolant heating issue. The dealer set up a tow truck. Inspected the car. And returned it to my home address. More