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Audi Grapevine

Grapevine, TX

4.7
1,060 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,061 reviews

August 11, 2021

Great customer experience. The car was ready when promised and all issues were taking care of. The loaner car was fine. All around good experience, More

by jmdgiants
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Aug 13, 2021 -

Audi Grapevine responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 11, 2021

Of course Audi owners want their cars maintained to the highest standards, as they always are at Audi Grapevine, but the warm greeting, friendly assistance and high degree of confidence earned by all we co More

by danancyb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vernon Burns
Aug 13, 2021 -

Audi Grapevine responded

Thank you for your kind words about Vernon! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

August 09, 2021

First time to have car serviced at the dealership. Very friendly and kept in communication with me. Wait time went faster then expected. Very pleased. More

by kmayben1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 13, 2021 -

Audi Grapevine responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 05, 2021

Professional, prompt and friendly service. The loaner process took minutes and was the most efficient I’ve experienced. More

by mikelsmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene
Aug 05, 2021 -

Audi Grapevine responded

Thank you, Mike, for your kind words! We thank you for your business and look forward to your next visit!

July 30, 2021

Joe is great. Always take good care me . Great dealership to service and purchase Audi. Dealership is always clean nice place to wait for your vehicle More

by Kpak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Aug 05, 2021 -

Audi Grapevine responded

Thank you for your kind words for Joe! We thank you for your business and look forward to your next visit!

July 30, 2021

First time visiting this dealership for Service on an older S8 I had just bought. Was impressed by the prompt attention, onsite waiting area, text-for-status availability, and overall quality of service More

by chaddm2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel
Aug 05, 2021 -

Audi Grapevine responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 28, 2021

Great people at Grapevine Audi. We easy to work with and a fair very fair deal made. Fast and courteous throughout. Definitely would recommend this dealership. More

by Audibuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dax, Justin, Aspen
Aug 05, 2021 -

Audi Grapevine responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

July 27, 2021

They have very few loaners available, and could care less about their customer. I took my car in for some warranty work on my one and only day off and all they would do is give me an Uber ride home so my who More

by smc2500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rene
Aug 20, 2021 -

Audi Grapevine responded

Thank you for your feedback about your recent service experience. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Benson Chanthirath Aftersales Director bchanthirath@audigrapevine.com

July 23, 2021

Great assistance and professionalism from Vernon. The whole process was thorough and my ride is better after the brake flush. Thanks to the team at Audi Grapevine! More

by Daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vernon
Jul 26, 2021 -

Audi Grapevine responded

Thank you, Daniel for the positive review. We're glad that Vernon provided you with an excellent experience with your recent service visit. We look forward to your business with us again!

July 21, 2021

Alex and the team at audi grapevine were thorough and fair. got me in the car I wanted quickly and no hassles . was my 3rd car with them and not the last More

by vhamilton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
alex
Jul 26, 2021 -

Audi Grapevine responded

Thank you for the positive review. We're glad that Alex provided you with an excellent experience with your recent service visit. We look forward to your business with us again!

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