Audi Grapevine

Q5 with 4000 miles on it had it’s compressor on the AC system fail on July 23rd. Took 6 weeks to get the part from Germany. Wasn’t offered a loaner during this time being told they didn’t have any. Ok I system fail on July 23rd. Took 6 weeks to get the part from Germany. Wasn’t offered a loaner during this time being told they didn’t have any. Ok I get the supply chain issues with COVID. Now they tried to put the new compressor in but discovered they needs new seals and those need to be ordered too. Didn’t discover the need for new seals 6 weeks ago, So now were on 8 weeks with the car still at Sufi grapevine and it’s still not fixed, no timeline for it to be fixed, no loaner and oh yeah I’m paying for it monthly. Wife not happy. Bad. More

Audi grapevine always provides an excellent experience. I am a.ways met promptly at check-in and check-out. Rene is very personable and provides excellent service. am a.ways met promptly at check-in and check-out. Rene is very personable and provides excellent service. More

Prompt, efficient, professional service. A little pricy but well done. Shuttle ride provided via Alto. Minimal wait time on arriving at dealer. Have to put 25 words so this if filler :) but well done. Shuttle ride provided via Alto. Minimal wait time on arriving at dealer. Have to put 25 words so this if filler :) More

Great service. Complete services on time as promised and call to confirm if the vehicle required any additional services. Friendly staff and highly recommend them. call to confirm if the vehicle required any additional services. Friendly staff and highly recommend them. More

I have used 3 Audi dealerships in the DFW area and the dealership in Grapevine is hands down the best in customer satisfaction. I feel confident in the services performed which is very important to me. dealership in Grapevine is hands down the best in customer satisfaction. I feel confident in the services performed which is very important to me. More

Kevin was very helpful and kept me in the loop for all steps of my service experience. steps of my service experience. More

Work was completed quickly and good customer service. Easy to schedule appointment. Easy to schedule appointment. More

Good service this visit. Was a bummer they were out of cars given the chip issue, so my wife had to wait, but they took good care of us. All's well. Thank you Benson - Cris! cars given the chip issue, so my wife had to wait, but they took good care of us. All's well. Thank you Benson - Cris! More

Rene and the service technicians are excellent! Loved the video detailing what was being done or items we needed to review prior to service being done. the video detailing what was being done or items we needed to review prior to service being done. More

Great customer experience. The car was ready when promised and all issues were taking care of. The loaner car was fine. All around good experience, promised and all issues were taking care of. The loaner car was fine. All around good experience, More