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Audi Grapevine

Grapevine, TX

4.7
1,060 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,060 reviews

September 30, 2021

Excellent service. Same day appointment. Fast and very communicative with us. Would highly recommend to anyone More

by Taylor88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JulieAnne
Oct 01, 2021 -

Audi Grapevine responded

Thank you, Taylor, for your kind words! We thank you for your business and look forward to your next visit!

September 27, 2021

Michael is awesome! We already have great and fast customer service. Truly the best service I have ever had with a dealership More

by KimCarvana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 28, 2021 -

Audi Grapevine responded

Thank you, Kim, for your kind words for Michael! We thank you for your business and look forward to your next visit!

September 24, 2021

Always a great experience with Rene when I need my vehicle serviced! Would not go anywhere else! More

by Ashlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Laurel
Sep 28, 2021 -

Audi Grapevine responded

Thank you, Ashlee, for your kinds words for Rene, we appreciate it!

September 24, 2021

Service always exceed my expectations! Eric, my advisor, was courteous, professional, helpful and friendly. He kept me informed during the repair process and my car was available as promised. They earned More

by Sam
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 24, 2021 -

Sam responded

Confirm that this is my review. Samuel Evans

Sep 24, 2021 -

Audi Grapevine responded

Thank you, Sam, for your kind words about Eric! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 24, 2021

Very nice place to wait. Was a little hectic at end due to how busy. More

by Kandjcham
Recommend Dealer
Yes
Employees Worked With
Kevin
Oct 08, 2021 -

Audi Grapevine responded

Thank you for your feedback! We look forward to your business with us again!

September 21, 2021

Great customer service from JULIANNE, PHILIP AND AUSTIN!!! They made me feel welcomed and took care of my car in less than 20 minutes!!! And, might I add, I had no appointment. You're welcome!!! My More

by JERAN JAY
Recommend Dealer
Yes
Employees Worked With
JULIANNE, PHILIP, AUSTIN
Sep 21, 2021 -

Audi Grapevine responded

Thank you, Jeran, for your kind words for Julianne, Philip, and Austin! We are very happy to hear that we were able to provide you with a fast service experience! We thank you for your business and look forward to your next visit!

September 21, 2021

Excellent service in all aspects, between reception of car, check-list of service items, pristine customer waiting area and well organized shuttle service. More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Phan
Sep 22, 2021 -

Audi Grapevine responded

We're so glad you had an overall excellent service experience and enjoyed our services! We look forward to your next visit!

September 18, 2021

Audi dealership in Southlake I use for service. seven more words to complete this survey. More

by travis.mcdonough
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vernon Burns
Sep 21, 2021 -

Audi Grapevine responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

September 18, 2021

I was able to drop off my car for oil change and got to work on time via Alto shuttle provided by Audi. My advisor, Kevin, was professional and efficient in getting my car checked in and out very quickly. More

by jennifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Sep 21, 2021 -

Audi Grapevine responded

Thank you, Jennifer, for your kind words for Kevin! We are very happy to hear that we were able to provide you with a great service experience! We thank you for your business and look forward to your next visit!

September 14, 2021

Professional, timely service, didn't have loaner car as requested, but my wait time was minimal. A tad pricey for 10k service, but overall service was great. More

by Shay
Recommend Dealer
Yes
Employees Worked With
JulieAnne
Sep 15, 2021 -

Audi Grapevine responded

Thank you for your feedback. We're glad you had a great overall service experience!

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