Audi Grapevine
Grapevine, TX
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Cris, my service advisor consistently makes sure outcomes regarding service go as planned, even when barriers are present. I'd explained details of an experience I'd had that was unbecoming of the dealersh regarding service go as planned, even when barriers are present. I'd explained details of an experience I'd had that was unbecoming of the dealership and he immediately owned & resolved it quickly. More
Brought car in for ROUTINE maintenance with a 10 AM appointment, car not finished until 6 PM. I waited for hours for my car to be completed. Service department was overbooked and acted like this was no appointment, car not finished until 6 PM. I waited for hours for my car to be completed. Service department was overbooked and acted like this was normal and had no apology. I was told that appointments/reservations were made offside in Houston and that they(Houston) knew nothing about what was happening on site in Grapevine. I will not return after this terrible experience. I just had routine maintenance done At Subaru for my other car, done in less than an hour! More
I appreciated working with everyone I encountered. Alex, Justin, Syed, and Sean were all terrific gentlemen to work with throughout the entire process! Justin, Syed, and Sean were all terrific gentlemen to work with throughout the entire process! More