Audi Grapevine

The Service Department provides exceptional service. This was my 5th or 6th visit over the last few years and I’ve never had a bad experience. Whether it’s an oil change, inspection, detail, windshield This was my 5th or 6th visit over the last few years and I’ve never had a bad experience. Whether it’s an oil change, inspection, detail, windshield or paint repair, it’s always top notch service. More

The service department is not well run. . For example, I recently to my A4 in for service on Monday, and did not even get a DIAGNOSIS until Thursday. And not any offer or mention of a loaner . For example, I recently to my A4 in for service on Monday, and did not even get a DIAGNOSIS until Thursday. And not any offer or mention of a loaner vehicle .Unacceptable. The time before that, I took it in because of some rear axle noise. They replaced the bearing (very expensive). They called and said the car was ready, and as I drove it out, it had the same noise! They repaired the wrong one because they said they couldn’t tell which side it came from. So I had to leave it again for them to do the proper repair. But they didn’t offer any concession for doing the wrong work, because they said it needed the first repair anyway. I felt they double-dipped me. 0n another visit, they forgot to reconnect the battery. They forgot! While driving home the battery fully discharged, my dashboard lit up like a Christmas tree, and the car shut down. I was fortunate to be able to coast to the shoulder without being hit by other vehicles. I had to be towed back to the dealer. I am shopping for another vehicle now, but because the service department at Audi Grapevine, I will never buy from that dealer again. Audi is a great car. I have loved mine. But Audi Grapevine service has been a big disappointment. More

I’m glad I got the tires and wheels coverage on this car because I have had bad luck with nails and tires. Audi has taken care of me every time. because I have had bad luck with nails and tires. Audi has taken care of me every time. More

The overall service experience was good. The photos from the walk around inspection revealed a screw in the tire. JT my service advisor took care of the problem with a replacement tire. The photos from the walk around inspection revealed a screw in the tire. JT my service advisor took care of the problem with a replacement tire. More

Great service ! !!! Keith was outstanding . Very clean and comfortable seating. Good coffee! Service on my Q7 was complete !!! Keith was outstanding . Very clean and comfortable seating. Good coffee! Service on my Q7 was complete More

Great customer service. Very detailed in showing me the issues with my car. They were patient Very detailed in showing me the issues with my car. They were patient More

David you helped me get everything worked out and help me with any and all questions no matter what they were. David made this very easy and was extremely helpful. Will be asking for him everytime I go back. with any and all questions no matter what they were. David made this very easy and was extremely helpful. Will be asking for him everytime I go back. More

Clean, organized, courteous employees, professional employees , maintenance personnel always around checking for cleanliness, nice sales area, nice service waiting area. employees , maintenance personnel always around checking for cleanliness, nice sales area, nice service waiting area. More

Very friendly and very good service quick and very honest,personal care I will be back for more further service honest,personal care I will be back for more further service More

All good, people there are nice and attentive in helping you out in whatever you need or want. you out in whatever you need or want. More