Audi Grapevine

Had our Audi detailed with a coupon. The detailing was done on time and to our satisfaction. We plan to have our Audi detailed here at least annually or even semiannually. The detailing was done on time and to our satisfaction. We plan to have our Audi detailed here at least annually or even semiannually. More

Really liked that there were no problems getting appointment. Concerned that the problem of no heat could not be duplicated. I was not pleased with traveling with no heat in the winter for over a we appointment. Concerned that the problem of no heat could not be duplicated. I was not pleased with traveling with no heat in the winter for over a week while temperatures were below freezing. Overall the dealership has been outstanding. I live out of town so not having a loaner car is a downer, as this was a large selling point when I made the purchase. More

I’m always able to schedule appointments that fits my needs. Staff is always courteous and helpful. needs. Staff is always courteous and helpful. More

Very clean and well organized with plenty of space. Will return for repairs again soon Will return for repairs again soon More

Excelente customer service! ! Service is always on time, They always answer to all my questions about my car. ! Service is always on time, They always answer to all my questions about my car. More

Poor poor communication. No loan vehicle program. Service is insanely backed up. You name it, this dealership does it poorly. Finally got them to commit to a date to diagnose No loan vehicle program. Service is insanely backed up. You name it, this dealership does it poorly. Finally got them to commit to a date to diagnose my vehicle for an issue one week out. Ok cool. Dropped the car off that morning stating I needed the repair looked at by end of day which they said wouldn’t be a problem for diagnosis. I Called them early evening and the vehicle hadn’t been looked at nor did they have a loaner for me to utilize so I had to go get the car in order to make it home as well as utilize it the following day for my job. I don’t WFH. No one offered an alternative nor worked with me on a solution. They all seemed to have a “sorry” no care attitude. I have other luxury cars that I work with local dealerships on service and the service is always top class. Loaners are never an issue. Never any excuses. Audi makes a great vehicle but what’s the point if you can’t rely on service or the ability to get around while they are looking or working on the vehicle. More

Luis was very knowledgeable and a pleasure to work with. I would recommend him to anyone in the market for a vehicle. I would recommend him to anyone in the market for a vehicle. More

Another stellar service by Benson, Vernon, and the technical crew at Audi Grapevine. They gave me the hook up with tires, front and alignment and a comprehensive oil service. Could not be happier. technical crew at Audi Grapevine. They gave me the hook up with tires, front and alignment and a comprehensive oil service. Could not be happier. More

Joel really went out of his way to make sure I was satisfied. He was genuinely friendly and cool. satisfied. He was genuinely friendly and cool. More

You have a great team. They always do a great job! I'm always pleased. They always do a great job! I'm always pleased. More