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Audi Grapevine

Grapevine, TX

4.7
1,060 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,060 reviews

April 19, 2022

Very good service and pleasant personnel with nice waiting area and beverage bar was enjoyed. More

by jeanette.nail
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Apr 20, 2022 -

Audi Grapevine responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

April 17, 2022

Rene Laurel was very professional! He kept me informed as I waited on my vehicle. More

by khatwig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Laurel
Apr 18, 2022 -

Audi Grapevine responded

Thank you for your kind words for our staff, we appreciate it!

April 14, 2022

I’ve been a customer of DFW Audi Grapevine for almost 4 years. I have had great customer service and experience consistently during this time. Our customer service contact Joel has always been very informa More

by Mrcifci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Gogue
Apr 14, 2022 -

Audi Grapevine responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

April 13, 2022

My service charge was emailed to me as $251. 00 , when I got there the charge was 287.07. That’s unacceptable. More

by Maria.car.bro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Apr 18, 2022 -

Audi Grapevine responded

Thank you for bringing this to my attention. I apologize for error in communication regarding your service total. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Benson Chanthirath Aftersales Director bchanthirath@audigrapevine.com

Apr 18, 2022 -

Maria.car.bro responded

Hi How would you be able to assist with the last mishap ?

April 12, 2022

Mo is crisp and professional. Gets straight to business although maintaining a friendly face. Thanks, Mo! More

by MJ Brickeey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo
Apr 13, 2022 -

Audi Grapevine responded

Thank you for your kind words for Mo, we appreciate it!

April 10, 2022

Service advisor was good. The work was done correctly in a timely manner. So far so good with this dealership More

by Do
Recommend Dealer
Yes
Employees Worked With
Joel
Apr 11, 2022 -

Audi Grapevine responded

Thank you. We're glad that you had an excellent experience with your recent service visit.

April 07, 2022

Audi Grapevine made my buying experience so smooth and easy. Temitayo (Jay) was extremely helpful sharing information and so patient addressing my MANY questions, Matthew was super knowledgeable regardin More

by AngelaO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Temitayo (Jay), Sean, Matthew
Apr 08, 2022 -

Audi Grapevine responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

April 07, 2022

This was by far the easiest car buying experience I have ever had. Everything was done quickly and service was above and beyond any expectations I had! More

by dawn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Norris, Shaun Wangen
Apr 08, 2022 -

Audi Grapevine responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

April 05, 2022

Service advisors are great. Carwash service excellent. Overall a good experience. I will return again. More

by Bmore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Apr 08, 2022 -

Audi Grapevine responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

April 04, 2022

Service was quick and completed while I did some paperwork to buy my leased car so there was no need to make a separate trip to complete both. More

by Paula
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dax
Apr 04, 2022 -

Audi Grapevine responded

We are very happy to hear that we were able to provide you with a quick and enjoyable car buying experience! Thank you for your business and look forward to your next visit!

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