Audi Grapevine

Audi Grapevine provided an exceptional professional experience. Car was totally flawless and ready to go. Highly recommend this awesome dealership. experience. Car was totally flawless and ready to go. Highly recommend this awesome dealership. More

Always had confidence in the job being done right the first time Advised on additional service but not pushing first time Advised on additional service but not pushing More

My service representative Shayla did an excellent job. She even stayed longer after hours, just to wash your car herself.! She even stayed longer after hours, just to wash your car herself.! More

Everything went as planned. I dropped my car off, got a ride to work. When the work was complete, I got a ride back to pick up my car. I dropped my car off, got a ride to work. When the work was complete, I got a ride back to pick up my car. More

Anthony Butler provided excellent service in getting my Q5 completed on time! I was able get back home quickly! Q5 completed on time! I was able get back home quickly! More

Regular updates would be great though especially when the car is in the shop overnight car is in the shop overnight More

Mr. Chen was excellent. The staff was friendly, lays out all available and future options, is pressure-free. They provide service with a smile on subsequent visits as well. Happy to rate them with five star all available and future options, is pressure-free. They provide service with a smile on subsequent visits as well. Happy to rate them with five stars. More

Kelvin was most personable and, just as importantly, informative during my service visit at Audi Grapevine. informative during my service visit at Audi Grapevine. More

Friendly greetings upon arrival, asked about concerns for visit, gave instructions and lead to waiting area, offer a beverage and told would be contacted with results, very courteous visit, gave instructions and lead to waiting area, offer a beverage and told would be contacted with results, very courteous More

I was disappointed with my recent visit to your service dept. I was there for the tire recall and oil change. Based on the multi-point inspection, the technician said there is wear on my front rotors. Not dept. I was there for the tire recall and oil change. Based on the multi-point inspection, the technician said there is wear on my front rotors. Not sure how that can be since it is a brand new car with only 7,400 miles. How can rotors already be getting worn with such little miles AND the fact I do not drive the car hard? I had responded to the text asking how that could be, but got no response. Also, they put the new tires on, but did not clean them well. They still have white stuff all around the inside part of the tire by the rims. I would have thought they would have thoroughly cleaned them to match the cleanliness of the car. Disappointed and expected more from the service dept. More