Audi Grapevine

Excellent service across the board. I called at 7:45am and received an 8:30am appointment. The process was seamless from beginning to end - the epitome of hotel styled concierge servic I called at 7:45am and received an 8:30am appointment. The process was seamless from beginning to end - the epitome of hotel styled concierge service. Top marks to the Audi team, especially my advisor Mark Dailey. Bravo! More

My Service Manager was great! He kept me updated. Two areas that have changed: 1. I had a 4 hour wait since they don't have loan cars. I usually request a loan car so I can con He kept me updated. Two areas that have changed: 1. I had a 4 hour wait since they don't have loan cars. I usually request a loan car so I can continue with my day. 2. I was also surprised to see there were no snacks available for their customers. They said they had a shuttle service to drop me off and pick me up but when I arrived I was told about a rental company they use and I could get a good deal on renting a car. I was already spending a hefty amount to repair my vehicle, I don't want to spend more when the website says they have loan cars. You need to update your website to reflect that you don't have loan cars. More

Cris always takes great care of me and my Audi ! ! Great dealership and professional staff. ! Great dealership and professional staff. More

Mark did a great job getting me in and out the best he could. Not having loaner cars and waiting 2.5 hours was not expected. could. Not having loaner cars and waiting 2.5 hours was not expected. More

Joel Gogue always provides first class service! Even the delivery young man was polite and pleasant. Even the delivery young man was polite and pleasant. More

Overall service was good. I purchased my 2021 A4 in December 2021 with a little over 11,000 miles brought it in for its 20K service only to be told the front brakes need the b I purchased my 2021 A4 in December 2021 with a little over 11,000 miles brought it in for its 20K service only to be told the front brakes need the brake pads and rotors replaced at a cost of over a $1,000. I have driven this car to a from work putting about 9K miles and to hear the brakes already needing this level of service was very disappointing. More

Great service and super friendly people! Took my Audi for tires and was very pleased with everything. Took my Audi for tires and was very pleased with everything. More

We’ve been customers of Audi Grapevine for years, both for leasing and for all our regular maintenance. Top notch staff, always willing to help and work with you. They have my recommendation! for leasing and for all our regular maintenance. Top notch staff, always willing to help and work with you. They have my recommendation! More

I had a great experience thank you guys! !! I had a coupon and they were great about it.. didn't pressure me for anything else and the shuttled me using alto. !! I had a coupon and they were great about it.. didn't pressure me for anything else and the shuttled me using alto. More

Joel Gogue provides excellent customer service every time I bring my car in for service. He is an asset to your organization. I bring my car in for service. He is an asset to your organization. More