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Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.7
1,204 Reviews
Call Dealership (817) 354-2834
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1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,204 reviews

December 02, 2023

Great experience every time I go their customer service is top notch and they keep you up-to-date on your cars status! More

by rickyswn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Nichols
Report | Print
Dec 06, 2023 -

Audi Grapevine responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Very good service. Joel is very informative and helpful. Nice waiting area with complimentary coffee and bottled water. More

by Patty P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
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Dec 06, 2023 -

Audi Grapevine responded

It's fantastic to hear that you had a great experience and that Joel provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

What a great visit. I was delighted to work with Dirk. He helped me get the vehicle of my dreams. More

by Melissa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dirk Sauerwein
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Dec 02, 2023 -

Audi Grapevine responded

It's wonderful to hear that Dirk at Audi Grapevine made your visit so enjoyable and helped you find the vehicle you've been dreaming of! Finding a car that matches your desires can make all the difference. Congratulations on your dream vehicle!

November 30, 2023

Got in and out in 1 day. They got me into a great Audi maintenance plan. More

by bntaconite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Nochols
Report | Print
Dec 02, 2023 -

Audi Grapevine responded

We are thrilled to hear that you had a fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

The customer service rep was very professional and attended to my every needs. His quality of service was very good. More

by smallwoodsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Nichols
Report | Print
Dec 01, 2023 -

Audi Grapevine responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Got a used car for a great deal! Thanks to the sales managers and finance for an easy process. More

by Michaelfletcher61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Hogan
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Dec 01, 2023 -

Audi Grapevine responded

Congratulations on your new vehicle! We are thrilled to have provided you with an easy sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

The service department is TOP TIER and they don’t miss on service, knowledge and resolutions. More

by StephenRECarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Aguilar
Report | Print
Nov 29, 2023 -

Audi Grapevine responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 25, 2023

Dealership service area is great. Rene is fantastic. Complimentary car wash needs improvement notwithstanding it’s free, needs to be much better. More

by DERRSAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Laurel
Report | Print
Nov 29, 2023 -

Audi Grapevine responded

It's wonderful that you had a positive experience with Audi Grapevine's service area and Rene! Complimentary car washes can be a nice perk, although improvements are always appreciated. Thank you for your business!

November 23, 2023

The attention to detail, the great customer service can’t go unnoticed. The ambiance is liking taking my vehicle to a spa. More

by Gracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Avalos
Report | Print
Nov 29, 2023 -

Audi Grapevine responded

That's a wonderful comparison! Having a service center that pays attention to detail and provides great customer service, along with a pleasant ambiance, can truly elevate the experience of getting your vehicle serviced. It's fantastic that we create an environment that feels like a spa for your vehicle. Thank you for your business!

November 17, 2023

Their salesperson Louis was my point of contact. He never greeted me or thanked me after another person wrote up the paperwork. I took my car to another dealer to get checked out. I was told the oil More

by Ali M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Louis
Report | Print
Nov 17, 2023 -

Audi Grapevine responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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