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Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.7
1,204 Reviews
Call Dealership (817) 354-2834
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1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,204 reviews

December 26, 2023

Met promptly by my service advisor, Anthony, who excelled in every way. I received constant updates, an accurate estimate and above all, an atmosphere where I felt welcomed and valued as a customer. I wil More

by Doxley12104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Dec 29, 2023 -

Audi Grapevine responded

It's fantastic to hear that you had a great experience and that Anthony provided excelled assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 23, 2023

Poor service. No loner. No car wash as promised. Left maintenance warning on and Audi connect disconnected. Just very disappointing with my experience. More

by Leemoreno
Recommend Dealer
No
Employees Worked With
Service department
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Dec 27, 2023 -

Audi Grapevine responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 19, 2023

Great dealership service. ....Audi Grapevine team is always there for support & to answer any questions regarding my vehicle. More

by ajmart71
Recommend Dealer
Yes
Employees Worked With
Mark Dailey
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Dec 20, 2023 -

Audi Grapevine responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

Excellent service and communication. Wesley was my service advisor and he was very responsive to my needs. More

by Kerrystaab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesly
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Dec 20, 2023 -

Audi Grapevine responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

I did replace starter generator Audi grapevine very quick in performing the repair and delivering vehicle in time More

by jdevineni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley
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Dec 15, 2023 -

Audi Grapevine responded

It's great to hear that Audi Grapevine was quick in replacing the starter generator for your vehicle! Quick repairs and timely deliveries can make a big difference in getting you back on the road without much hassle. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Joel was very helpful! He always provides great customer service and is always so friendly! More

by ky2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel, Mark
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Dec 13, 2023 -

Audi Grapevine responded

It's awesome to hear about Joel's consistently excellent customer service and friendly demeanor. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Normally great. This time just very little feedback on when the ar was done and if or when they could pick me up. Had to have wife take me. The manager was great aft More

by Kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill and Michael Pham
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Dec 13, 2023 -

Audi Grapevine responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 08, 2023

My Audi Grapevine experience was exceptional! ! They made my purchase as easy as possible. Thank you again Danial Greer for all your help! More

by inirone11
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Danial Greer
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Dec 12, 2023 -

Audi Grapevine responded

Congratulations on your new vehicle! At Audi Grapevine, your satisfaction is our ultimate goal and we are pleased to hear that Danial was able to provide you with an exceptional sales experience! We look forward to the opportunity to assist you again in the future.

December 06, 2023

Audi Grapevine seems to always do its best to take care of me. Everyone I work with goes out of their way for me. The last visit, Kelvin went above and beyond, and I’m just really appreciative. More

by Dprzyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin
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Dec 08, 2023 -

Audi Grapevine responded

It's fantastic to hear about your positive experiences at Audi Grapevine! Exceptional service where everyone goes out of their way for you truly stands out. When someone like Kelvin goes above and beyond, it speaks volumes about the dedication of the team. Thank you for your business!

December 06, 2023

Last few times I dealt with Joel - the last of which was a disaster - four days and several unanswered phone calls after - I called corporate- and only then did I get a call back. This time was a simple oil More

by dayakar23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel
Report | Print
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