Audi Grapevine

Bill was great in the service department. Made sure everything was explained and was completed on time. First time at this dealership after moving back to Texas. Made sure everything was explained and was completed on time. First time at this dealership after moving back to Texas. More

My service rep, Mark Dailey, is fair, patient, honest, and explains everything in a way that I can understand. He is great to work with and really appreciated! and explains everything in a way that I can understand. He is great to work with and really appreciated! More

1st time to this dealership, everyone was nice & welcoming. My service tech Vernon made sure the services I came in for were all completed in a timely manner. welcoming. My service tech Vernon made sure the services I came in for were all completed in a timely manner. More

Rene was very helpful. He gave me an asap appt on short notice. great job. problem resolved and back on the road in 90 minutes! thank you! He gave me an asap appt on short notice. great job. problem resolved and back on the road in 90 minutes! thank you! More

The service and explaining my vehicle condition was great. Overall experience and the engagement was satisfying great. Overall experience and the engagement was satisfying More

Excellent service department. They are very customer focused. Along with the needed services they always do an overall inspection. I have been very pleased. They are very customer focused. Along with the needed services they always do an overall inspection. I have been very pleased. More

Great folks working here! Loved working with Jeff, Riley, and Dax. My son loves his new A3! Loved working with Jeff, Riley, and Dax. My son loves his new A3! More

Cris went above and beyond to get my car in and out. The overall experience was amazing. Thanks The overall experience was amazing. Thanks More

My car was serviced and I was treated very well. Each and every time I head to the dealer I experience great service. Each and every time I head to the dealer I experience great service. More

Audi Grapevine cheated me. I had bought a new car and got a nail in the car tire. I was told that the tire is not covered under any warranty and i need to pay $375+ for replaci I had bought a new car and got a nail in the car tire. I was told that the tire is not covered under any warranty and i need to pay $375+ for replacing the tire. I paid for replacing the tire and i got the receipt. While i was still in the service center, i saw a warning message for the tire problem which i reset it thinking that the service team had forgotten. I got the same message again the next day and i called the service center and service center rep said that the warning message is very common in Audi and not to worry about it. After a two weeks, i was worried and checked the tire again and saw the nail in it. Audi Grapevine had not fixed the problem, cheated me by charging me for the replacement service, and the service center guy gave me incorrect information after i called and texted him. More