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Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.7
1,200 Reviews
Call Dealership (817) 354-2834
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1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,200 reviews

March 01, 2024

Not happy with the service this time. Items that were discussed for fixing with the service rep were not taken care of. Interior vacuum was also not done. I had to call to check if the More

by Ajit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelvin
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Mar 01, 2024 -

Audi Grapevine responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 01, 2024

The team worked fast and were all very accommodating. It was really nice buying a nice car and having the service match. More

by parker.s.johnson9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Faye
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Mar 03, 2024 -

Audi Grapevine responded

We're thrilled to hear that the team worked fast and was accommodating throughout your car-buying experience. It's great to know that you not only bought a nice car but also enjoyed excellent service. We appreciate your business and look forward to serving you again in the future!

February 28, 2024

very fast service, and very nice customer service. highly recommend over other dealerships in DFW. More

by Natalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 02, 2024 -

Audi Grapevine responded

We are thrilled to hear that you had a fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 27, 2024

The service at Audi Grapevine has been very professional. The techs do a great job of explaining the issues. More

by fc.willowglen.2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Butler
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Feb 28, 2024 -

Audi Grapevine responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 23, 2024

Kevin Torres was great help in dealing with my broken windshield as well as other maintenance issues my vehicle required. More

by saadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Torres
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Feb 27, 2024 -

Audi Grapevine responded

We're pleased to hear that Kevin provided great help in addressing your broken windshield and other maintenance issues. Our team is dedicated to ensuring that our customers receive the assistance they need Thank you for choosing us, and we appreciate your feedback and business!

February 23, 2024

Bill Doud always provides great service. He's the best service advisor he goes above and beyond. More

by Kkc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Doud
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Feb 25, 2024 -

Audi Grapevine responded

It's fantastic to hear that Bill consistently provides great service and goes above and beyond as your service advisor. We appreciate your positive feedback. Thank you for choosing us, and we're glad to have Bill on our team providing excellent service for you! Safe travels!

February 23, 2024

Mark is wonderful! What a nice guy, dropping off—quick, efficient and really appreciate the process. More

by kellymccullough18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Feb 25, 2024 -

Audi Grapevine responded

It's fantastic to hear that Mark provided you with a wonderful and efficient experience! We appreciate your positive feedback. Thank you for choosing our services, and we're glad to hear you had a great experience!

February 22, 2024

Audi Grapevine is quick and efficient with their service. I brought my vehicle in for an oil change, brake fluid drain and State inspection. Time flew by as I waited in their comfortable lounge area. More

by Jmgavig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No ifea
Report | Print
Feb 24, 2024 -

Audi Grapevine responded

Thank you for sharing your positive experience with Audi Grapevine! We're pleased to hear that they were quick and efficient with your service and that you found the lounge area comfortable while waiting. We appreciate your business and look forward to serving you again!

February 22, 2024

Bill Doud was great to work with. He provided me with regular updates and got my vehicle taken care of in the time he quoted. I’ll continue working with the team to keep my Audi run More

by KenKemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Doud
Report | Print
Feb 24, 2024 -

Audi Grapevine responded

We're delighted to hear that Bill provided you with great service and kept you informed throughout the process. It's wonderful that you plan to continue working with the team to keep your Audi in top condition. Thank you for choosing us, and we look forward to serving you again. Safe travels in your Audi!

February 21, 2024

Excellent service, prompt, professional, courteous and most of all they LISTEN! Chris Z went out of his way to make sure I was happy and well taken care of. I may be switching from a lifetime Ford man to More

by Lawrence “The Strongest Man in The World” Toomey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Z
Report | Print
Feb 24, 2024 -

Audi Grapevine responded

We're delighted to hear about your excellent service experience at Audi. It's fantastic that Chris and our team provided prompt, professional, and courteous service, and most importantly, they listened to your needs. We appreciate your kind words and are thrilled to have the opportunity to potentially welcome you to the Audi family. If you decide to make the switch, we're here to assist you with any Audi-related needs you may have. Thank you for sharing your positive experience!

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