Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.7
1,059 Reviews
Call Dealership (817) 354-2834
View Awards

1260 E State Hwy 114

Grapevine, TX

76051

Directions

By Type

Showing 1,059 reviews

August 19, 2023

Joel is great with his customer service skills. Helped me out with getting an appointment setup for getting service. Came in first thing in the morning and out in no time. Love the employees at More

by dharris1092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Service Advisor
Report | Print
Sep 14, 2023 -

Audi Grapevine responded

Thank you for choosing Audi Grapevine! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

August 15, 2023

Amazing service managers at this location. JOEL was awesome helping out with the services. I would highly recommend this dealership. More

by adhish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel gogue
Report | Print
Sep 03, 2023 -

Audi Grapevine responded

Thank you for your kind words about Joel and his dedication to providing you with an excellent service experience. It was our pleasure to take care of your automotive needs. We appreciate your business and the Five-Star review!

August 13, 2023

Never reached back out about recall part ordered so therefore we didn't get fixed. More

by Jyetzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Aug 31, 2023 -

Audi Grapevine responded

Thank you for bringing this to my attention. I apologize you were not contacted about your recall part. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to hearing from you. Pedro Palenzuela General Manager ppalenzuela@audigrapevine.com

August 11, 2023

We brought our ‘17 Q5 in because it had a rattle in the sunroof. It was diagnosed, cleaned and it is no longer making noise! Service was fast! More

by wespledger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rutger
Report | Print
Sep 07, 2023 -

Audi Grapevine responded

Thank you for leaving a Five-Star review and for choosing Audi Grapevine. We are thrilled to hear that we were able to provide you with an excellent service experience. Your business is greatly appreciated. We look forward to the opportunity to serve you again.

August 10, 2023

Vernon is awesome! !! He took excellent care of me and my car with great customer service and in a decent time frame. More

by ap1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vernon Burns III
Report | Print
Sep 06, 2023 -

Audi Grapevine responded

We are thrilled that Vernon provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 10, 2023

Great service tech very clean dealership friendly staff. maintance was great clean car delivered expectation meet More

by gtheaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Aug 23, 2023 -

Audi Grapevine responded

Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 09, 2023

Awesome service! ! Best customer service dealership in the country! They do the additional things for customers that separate them from good dealerships to what they More

by AJ.loll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel in service.
Report | Print
Aug 12, 2023 -

Audi Grapevine responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 08, 2023

Service folks are very professional and knowledgeable. Excellent service delivery and you get your car clean and washed! More

by shridhar.krishnamurthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Aug 08, 2023 -

Audi Grapevine responded

Thank you for your Five-Star review, we will look forward to providing you with exceptional service in the future!

Aug 12, 2023 -

Audi Grapevine responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 07, 2023

Michael from service greeted me as soon as I pulled in knowing my situation. I will go back to him again. More

by jonathan.n.wong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Aug 08, 2023 -

Audi Grapevine responded

We are very pleased to hear that we could provide you with an exceptional service experience! We value your business and look forward to the pleasure of serving you again in the future!

August 07, 2023

I walked in the dealership this morning with a flat tire and Steven took care of me and even went above and washed and vacuumed my Q3 after replacing the tire. More

by jsimons23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Aug 08, 2023 -

Audi Grapevine responded

We are thrilled to hear that you are pleased with the service provided by our service staff and it will always be our pleasure to service your vehicle.

Aug 12, 2023 -

Audi Grapevine responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

1
...
25
26
27
...
106