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Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.7
1,200 Reviews
Call Dealership (817) 354-2834
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1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,200 reviews

June 08, 2024

I was met upon arrival, explained the process in a very nice, professional and knowledgeable way. The service was excellent. The issue was resolved quickly. The befits of a professional job can not be o More

by tex.garner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Fleming, Chris Zamora
Report | Print
Jun 10, 2024 -

Audi Grapevine responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2024

My repairs were done quickly. Nice valet service to bring me home and pick me up. More

by Ebruennig
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith and Cris
Report | Print
Jun 06, 2024 -

Ebruennig responded

Good service on my Audi!

Jun 06, 2024 -

Ebruennig responded

No further notes.

Jun 07, 2024 -

Audi Grapevine responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

June 05, 2024

Service advisor lacked basic customer service skills. Every encounter with him was dreadful, to say the least. More

by Bookie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill
Report | Print
Jun 07, 2024 -

Audi Grapevine responded

Thank you for your feedback. Please be assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Aug 21, 2024 -

Audi Grapevine responded

Thank you for bringing this to my attention. I apologize for the negative experience you had with our service advisor. I would appreciate the opportunity to address your concerns and work towards earning your trust. Please feel free to contact me—I look forward to discussing this further. Cris Zamora Service Director czamora@audigrapevine.com

June 04, 2024

Everyone at this dealership is so nice and accommodating! ! No pressure. I had a fantastic experience. Special shot out to Julian! He's the best! More

by Txjenny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian hernandez
Report | Print
Jun 07, 2024 -

Audi Grapevine responded

Hello, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2024

Professional, great communication, repair completed timely. Loaner car was clean. Easy to pay invoice on line. More

by Mlcomparin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill and Chris
Report | Print
Jun 03, 2024 -

Audi Grapevine responded

Hello, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!

May 30, 2024

Very easy to get an appointment. My service advisor was very welcoming and he was very focused on meeting my service needs. I had a clear understanding from him as to what the appo More

by jef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Wilwerding
Report | Print
May 31, 2024 -

Audi Grapevine responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

May 29, 2024

I've used the Audi Service department multiple times and each time the service managers have been impeccable. I wouldn't take my vehicle anywhere else. More

by moni2dv8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Phan
Report | Print
May 29, 2024 -

Audi Grapevine responded

We're delighted to learn that your experience was impeccable! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 29, 2024

Helpful and professional I always feel taken care of. I get straight answers and never wait long More

by rochelle.chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill doud
Report | Print
May 30, 2024 -

Audi Grapevine responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 25, 2024

Michael Phan is the man. Red carpet/white glove every time, with a smile on his face. More

by mmahgoub7102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Phan
Report | Print
May 27, 2024 -

Audi Grapevine responded

We're delighted to learn about your positive experience and the red carpet/white glove assistance provided by Michael! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 22, 2024

Amazing service, friendly, thorough expertise on my vehicle, really appreciate the communication by my service agent Michael Phan More

by joann.olsovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Phan
Report | Print
May 24, 2024 -

Audi Grapevine responded

We're delighted to learn about your positive experience and the amazing assistance provided by Michael! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

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