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Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.7
1,059 Reviews
Call Dealership (817) 354-2834
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1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,059 reviews

October 24, 2023

Larry is the best Service advisor out there! I love getting my serviced because of his wonderful customer service. Always a great experience at Audi of Grapevine! More

by Sarah.Elshanshory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Nguyen
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Nov 02, 2023 -

Audi Grapevine responded

It's wonderful to hear that Larry is the best service advisor and provides you with wonderful customer service. Having a service advisor who enhances your experience can make getting your vehicle serviced a much more enjoyable process. Your positive feedback is much appreciated!

October 22, 2023

Very nice staff and they quickly resolved my car's issue, while keeping me updated. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cris
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Oct 24, 2023 -

Audi Grapevine responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 16, 2023

Kudos to the tech for pointing out the broken part was under recall so we paid nothing for it. More

by Ivaylo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
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Oct 17, 2023 -

Audi Grapevine responded

That's fantastic to hear! Kudos to the tech for recognizing that the broken part was under recall, allowing you to have it replaced at no cost. Your feedback is greatly appreciated. We're here to ensure your experience is both cost-effective and hassle-free. Thank you for choosing us!

October 16, 2023

Been coming here about 4 years now, i normally go through Joel(10/10) for anything service related, but this time i got mr. Anthony Bulter, very good adviser. Was straight to the point didn’t overwhelm me wi More

by bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Butler
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Oct 17, 2023 -

Audi Grapevine responded

It's great to hear that you've had a positive experience with Joel and now with Anthony at Audi Grapevine. A knowledgeable and customer-focused service advisor can make a significant difference in your overall experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 15, 2023

Great Customer Service from the Sales department to the Service Department to the Parts Department More

by Morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel and Mark D
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Oct 17, 2023 -

Audi Grapevine responded

We greatly appreciate your positive feedback! We take pride in providing great customer service across all our departments, from sales to service and parts. We're here to ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again!

October 15, 2023

Friendly staff with a warm welcoming atmosphere. Assistant manager Anthony was world class with his customer service More

by b.a.white89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony B.
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Oct 17, 2023 -

Audi Grapevine responded

We greatly appreciate your feedback! It's wonderful to hear that our staff is friendly and that the atmosphere is welcoming. We're thrilled that Assistant Manager Anthony provided world-class customer service. Your satisfaction and experience are important to us, and we're here to assist you with any further needs or questions you may have. Thank you for choosing us, and we look forward to serving you again!

October 04, 2023

Service has been top notch. Every time I call they work with me to get my vehicle in at a convenient time and provide options for retrieval. They always let me know what is ne More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Gogue
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Oct 05, 2023 -

Audi Grapevine responded

Thank you for your kind words! We're delighted to hear that you had a top-notch experience during your visit and felt well-treated by our team. Providing exceptional customer service is a top priority for us, and your feedback is greatly appreciated. Thank you for your support!

October 03, 2023

Professional service, delivered in polite and friendly way. They take care of the customer for sure. More

by james
Recommend Dealer
Yes
Employees Worked With
Mark Dailey
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Oct 04, 2023 -

Audi Grapevine responded

It's great to hear that you received professional service delivered in a polite and friendly manner. Thank you for your business, and we look forward to serving you again in the future.

September 30, 2023

The staff is courteous and patient when you are getting a service done on your vehicle More

by monica.law85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Tran
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Oct 03, 2023 -

Audi Grapevine responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 29, 2023

Renee is the GREATEST service consultant I’ve ever had. I e used others when Renee was not there and they are good but no one compares to his overall customer service excellence. More

by crookedarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee
Report | Print
Oct 04, 2023 -

Audi Grapevine responded

Customer satisfaction is our top priority, and we're thrilled that Renee could meet your expectations. We appreciate your business and look forward to serving you again in the future!

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