Audi Grapevine

Professional customer service and welcoming attitude. All the people who work at this dealership are awesome and very friendly and helpful. All the people who work at this dealership are awesome and very friendly and helpful. More

Able to get appointment at time I needed. Knowledgeable service people. Comfortable waiting area with water and latte machine. Knowledgeable service people. Comfortable waiting area with water and latte machine. More

Joel and the Audi service team were very helpful in addressing my requests. The recommendations were address in a timely manner. I loved the video which provided details of the inspection done on the addressing my requests. The recommendations were address in a timely manner. I loved the video which provided details of the inspection done on the car. Many thanks to Joel and team More

Professional and on time. Did not push for unnecessary services. Disappointed they do not provide loaners OR a ride share program even for warranty service. Otherwise a pleas Did not push for unnecessary services. Disappointed they do not provide loaners OR a ride share program even for warranty service. Otherwise a pleasant experience. More

Anthony my service guy was great! They promtley serviced my vehicle and he explained thoroughly. My only complaint is while I was waiting for my vehicle, one of the managers was cle They promtley serviced my vehicle and he explained thoroughly. My only complaint is while I was waiting for my vehicle, one of the managers was clearly bothered about something and dropping the f bomb in his office as well as the office next to his. I would have expected a more professional environment. More

The service team at Audi in Grapevine was extremely helpful & I highly recommend them! Thank you to Larry & team! helpful & I highly recommend them! Thank you to Larry & team! More

Working with Julian Gonzales was an absolute pleasure! Julian is extremely patient, I never felt pressured to make a decision, and most importantly, a professional honest, kind, and Godly man who knows th Julian is extremely patient, I never felt pressured to make a decision, and most importantly, a professional honest, kind, and Godly man who knows the car business inside and out. The buying process was so comfortable. I’ve purchased many cars over the years and I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Julian made the buying experience even more enjoyable More

Rene Laurel is the best from service quality and delivery. Really appreciate his hospitality and helping customers understand the reality of the situation. delivery. Really appreciate his hospitality and helping customers understand the reality of the situation. More

Excellent and timely service. Great communication at all times. I really liked the video report pointing out exactly where the problem was. Great communication at all times. I really liked the video report pointing out exactly where the problem was. More

I love my service manager, Bill. He always makes sure my Audi is taken care of. He’s very thorough and communicative. Keep up the great work Bill! He always makes sure my Audi is taken care of. He’s very thorough and communicative. Keep up the great work Bill! More