Audi Grapevine

Got a used car for a great deal! Thanks to the sales managers and finance for an easy process. Thanks to the sales managers and finance for an easy process. More

The service department is TOP TIER and they don’t miss on service, knowledge and resolutions. service, knowledge and resolutions. More

Dealership service area is great. Rene is fantastic. Complimentary car wash needs improvement notwithstanding it’s free, needs to be much better. Rene is fantastic. Complimentary car wash needs improvement notwithstanding it’s free, needs to be much better. More

The attention to detail, the great customer service can’t go unnoticed. The ambiance is liking taking my vehicle to a spa. go unnoticed. The ambiance is liking taking my vehicle to a spa. More

Their salesperson Louis was my point of contact. He never greeted me or thanked me after another person wrote up the paperwork. I took my car to another dealer to get checked out. I was told the oil He never greeted me or thanked me after another person wrote up the paperwork. I took my car to another dealer to get checked out. I was told the oil pan is not sealed. I reached out to the dealership including Louis. They have not been responsive. It’s been less than a week since I purchased the car. Louis has not returned my calls. He said he would call me back but has not. Avoid him as a salesperson. More

Service writer was excellent. During my time at the dealership, he even updated me on the status of the car quite frequently. During my time at the dealership, he even updated me on the status of the car quite frequently. More

Very friendly and helpful, young man that gave me a ride home and back to pick up my vehicle was working nice, polite and professional!! home and back to pick up my vehicle was working nice, polite and professional!! More

Dear Audi Service Team, I am writing to express my concern regarding a recent service visit for my Audi vehicle. I have noticed that despite my specific request, the oil change This oversight raises s concern regarding a recent service visit for my Audi vehicle. I have noticed that despite my specific request, the oil change This oversight raises serious concerns about the reliability of my vehicle and my personal safety on the road. my vehicle, particularly the coolant system maintenance carried out less than 10,000 miles ago but they said we need to change it again. More

Excellent service. Easy to schedule the appointment and great communication through the process. Done quickly Easy to schedule the appointment and great communication through the process. Done quickly More

When I called the service department to make an appointment, the service advisor was surly and unpleasant. In person, they were very nice. I got an oil change by appointment and it took over an h appointment, the service advisor was surly and unpleasant. In person, they were very nice. I got an oil change by appointment and it took over an hour and a half. The advisor said "it was quick and that it normally required closer to three hours". I thought that was a ridiculously long time for an oil change by appointment. More