Audi Grapevine

Amazing service. Very happy after the service was done. Glad I met Anthony at grapevine Audi and he kept me abreast of all the work that was being done. Very happy after the service was done. Glad I met Anthony at grapevine Audi and he kept me abreast of all the work that was being done. More

Great customer service! Friendly staff! Audi Grapevine 5 stars! Definitely will be returning! Thank you! Friendly staff! Audi Grapevine 5 stars! Definitely will be returning! Thank you! More

Was passing through Dallas on my way from Kansas City to Waco. My A6 needed help. I pulled into Audi Grapevine service at 3:00...and they took care of me by 6:30 that same evening! AMAZING! Waco. My A6 needed help. I pulled into Audi Grapevine service at 3:00...and they took care of me by 6:30 that same evening! AMAZING! More

Kelvin was top quality in customer service! He was amazing! Professional, knowledgeable. He went above my expectations and met all my needs. I waited an hour and a half to get a ride back ho He was amazing! Professional, knowledgeable. He went above my expectations and met all my needs. I waited an hour and a half to get a ride back home. You can’t do what you don’t have, but to wait an additional 30min because Megan is goofing around. Then I was not even acknowledged when in the car. It was so insulting. Other than that and it’s expensive. I love Audi!!! I love their employees! Thank you More

Purchasing a car experience was pleasant, but my last experience with the service department was not good. My service guy seemed put off. Was not very pleasant did not even smile the entire time I dealt experience with the service department was not good. My service guy seemed put off. Was not very pleasant did not even smile the entire time I dealt with him. They missed a couple of things on my car and I had to turn around and bring it back the following day. Very annoying and inconvenient! More

Mr. Torres is a great service advisor. My check engine light has come on repeatedly (four times in the past 7 months), which made me lose confidence in Audi cars and consider selling my car for good, as i light has come on repeatedly (four times in the past 7 months), which made me lose confidence in Audi cars and consider selling my car for good, as it already affects my life quality. My previous service visits were not very helpful, as I felt my former advisor did not follow up with me when the required parts for replacement arrived and overlooked the fact that my car had a repeated issue. However, this time, Mr. Torres addressed my concerns and offered me the option to schedule a thorough examination when I had time. I had a much better experience this time. More

Throw parts at issue without listening to history to find issue and install without permission issue and install without permission More

Service advisor, Ethan, was very helpful and accommodating. He was able to get my car ready pretty fast so I can get to my next appointment. accommodating. He was able to get my car ready pretty fast so I can get to my next appointment. More

Mike was great & very informative! Associates asked if I needed anything & clean restroom. Everything was good Associates asked if I needed anything & clean restroom. Everything was good More

I love working with the great folks at Audi Grapevine. I am on Audi #3! They make the entire experience easy. I am on Audi #3! They make the entire experience easy. More