Audi Grapevine

Made an appointment with Grapevine Audi for my Q5. Was met promptly at appointment time by my service representative. The whole experience was very very professional. My car was ready. The next day I Was met promptly at appointment time by my service representative. The whole experience was very very professional. My car was ready. The next day I was kept advised during the whole process .I would take my car there again. More

Great experience from start to finish. Our salesperson, Alex Johnson was very responsive and provided excellent service. Several members of management stopped by to introduce themselves an Our salesperson, Alex Johnson was very responsive and provided excellent service. Several members of management stopped by to introduce themselves and were very nice. My entire family enjoyed the experience and will be back for that Q8 in a couple of months. More

The were very professional, listened to your needs. I didn’t feel pressured to buy or rushed into making a decision. I didn’t feel pressured to buy or rushed into making a decision. More

Anthony is top notch. Took great care of my vehicle and kept me informed all through the process. Took great care of my vehicle and kept me informed all through the process. More

Customer service is pathetic. I am planing to change my service provider shortly. Thank you! I am planing to change my service provider shortly. Thank you! More

Mark Dailey was great and very professional in servicing our 2018 Audi Q7. We’ll be back. our 2018 Audi Q7. We’ll be back. More

Only have been to service department and always a good experience. Very quick to greet you and keep you updated. experience. Very quick to greet you and keep you updated. More

By far , the best experience ever when purchasing a new car. Every detail and concern was addressed perfectly. car. Every detail and concern was addressed perfectly. More

Quick turn around, lacked loaner vehicle but overall satisfied and willing to accommodate my needs. satisfied and willing to accommodate my needs. More

The entire process from scheduling to pick my car up was very fast. I scheduled over the phone, with an automated scheduling assistant. I dropped the car and left the dealership in 10 minutes. I got status very fast. I scheduled over the phone, with an automated scheduling assistant. I dropped the car and left the dealership in 10 minutes. I got status and extra services messages via text and also approve it online 3 1/2 hours later in my car was ready to pick up, the only reason I don’t give it five stars is because the staff is very impersonal. They don’t make you feel welcome and they don’t explain what’s going to happen. I had minimum interactions with a human being. They were all fine but very dry. And also they don’t have Uber or loaner services anymore. They only offer a shared shuttle. More