Audi Grapevine

Grapevine service agent Dave was world class professional and provided exceptional service experience. Issue had extended days in shop and needed a part and he provided loaner and kept me posted on the stat and provided exceptional service experience. Issue had extended days in shop and needed a part and he provided loaner and kept me posted on the status - thanks to service mgr Cris Zamora as well —. We have bought 4 cars there and look forward to our next due to our long term relationship that is valued by Audi grapevine. Joe D More

The dealership and people I dealt with during the process were excellent. Shout out to Riley & Valeria in particular. It’s my 4th Audi from the dealership and believe I wouldn’t continue to go back if it was were excellent. Shout out to Riley & Valeria in particular. It’s my 4th Audi from the dealership and believe I wouldn’t continue to go back if it wasn’t a great experience. More

On time , polite ,competent ,checked everything should have and even drove my car , perfect job , couldn’t be more pleased . have and even drove my car , perfect job , couldn’t be more pleased . More

Always does a great job with our car repairs and is fantastic at keeping us updated on progress. fantastic at keeping us updated on progress. More

They got me in quickly for my oil change and cleaned my vehicle up as they usually do. vehicle up as they usually do. More

I didn't care for the lack of signage for getting the the dealership parking lot! My advisor Keith wasn't really all that pleasant to speak with. He's all business...nothing wrong with that, just an obse dealership parking lot! My advisor Keith wasn't really all that pleasant to speak with. He's all business...nothing wrong with that, just an observation I came to while waiting for my 3 hour oil change. Additionally, 3 hours to get an oil change is outrageous! While waiting I had the pleasure of meeting Luis Melendez, "Audi Specialist Master" who was a delightful person who went out of his way... above and beyond his role as a Audi sales associate. He help me with finding out how to fix the glare I get from the dashboard and and control panel of my Audi Q7. I called him my superman! When I asked Keith to have Luis come to his counter before I left, Keith didn't even know him..... why ??? It's my belief that I'll. Employees should know who they work with and what they do in the same shop ash all the other employee. If it wasn't for Luis, I would have given y'all. A 1 star review, but Luis saved the day for me and for you!!!!!! More

Always attentive, always helpful! I trust them with both my Audis. First rate customer service. I trust them with both my Audis. First rate customer service. More

Well great awesome customer service will recommend to others thanks Micheal. Be back in 10000 miles keep up the great work. others thanks Micheal. Be back in 10000 miles keep up the great work. More

Not happy with the service this time. Items that were discussed for fixing with the service rep were not taken care of. Interior vacuum was also not done. I had to call to check if the Items that were discussed for fixing with the service rep were not taken care of. Interior vacuum was also not done. I had to call to check if the vehicle was ready on the 3rd day. More