Audi Grapevine

Service very prompt and thorough. Tech identified problem with slow tire leak caused by a nail. Tech identified problem with slow tire leak caused by a nail. More

What a bunch of crooks. I sign up for a service plan that should last five years. They send me emails saying service is due. I bring the car in after 18 months and it is I sign up for a service plan that should last five years. They send me emails saying service is due. I bring the car in after 18 months and it is my last visit. So they send the emails whenever they want, trick me into bringing my car in early (younger) {when it won't need maintenance} and now I'm told I'm out of maintenance. I thought it was unusual how much service I needed, but I'm using a luxury car dealer, didn't think I needed to become a shop planner / accountant with an add on service agreement. Recommend staying away from AUDI..!!!!!!! More

They went above and beyond in all aspects of my visit. Even though they were quite busy, they made me feel like I was the one of most importance. Even though they were quite busy, they made me feel like I was the one of most importance. More

Audi Grapevine service did an excellent job as usual. My Q5 is in great shape ready fo my next trip to Tennessee. My Q5 is in great shape ready fo my next trip to Tennessee. More

This place used to be one with great customer service. During this visit, I felt like they care less.no enthusiasm shown at all to customers. Promise made to customer didn't get honored.a routine maintena During this visit, I felt like they care less.no enthusiasm shown at all to customers. Promise made to customer didn't get honored.a routine maintenance service estimated max 2.5 wait turned into a 4 hour wait and that's after I asked for a status update. I miss the old service team. They cared about the customer. More

My cell phone works to get this survey, but not to notify me of when my car was ready!! Oil change and tire rotation- 3 hours! I waited nearby at library, after arriving at 12:35, waiting for about 15/20 min me of when my car was ready!! Oil change and tire rotation- 3 hours! I waited nearby at library, after arriving at 12:35, waiting for about 15/20 min to get checked in for service- including giving my phone number.. I texted the service person from the number he texted to me at 4pm…with no reply. So, I showed up at dealership- I sat another 35 min. He finally came to tell me there was a glitch in notifying me- it’s been ready.. GREAT! I got to drive home in traffic at 4:45. More

I was met upon arrival, explained the process in a very nice, professional and knowledgeable way. The service was excellent. The issue was resolved quickly. The befits of a professional job can not be o nice, professional and knowledgeable way. The service was excellent. The issue was resolved quickly. The befits of a professional job can not be overstated. Pricing is fair and as expected. Thank you. More

My repairs were done quickly. Nice valet service to bring me home and pick me up. Nice valet service to bring me home and pick me up. More

Service advisor lacked basic customer service skills. Every encounter with him was dreadful, to say the least. Every encounter with him was dreadful, to say the least. More

Everyone at this dealership is so nice and accommodating! ! No pressure. I had a fantastic experience. Special shot out to Julian! He's the best! ! No pressure. I had a fantastic experience. Special shot out to Julian! He's the best! More