Audi Grapevine

My second visit for Audi care and I’m not impressed with customer service at this location. customer service at this location. More

Very professional service department. Top notch! Very detailed diagnostics reports that helped to make my repair decisions Top notch! Very detailed diagnostics reports that helped to make my repair decisions More

Very professional and to the point kept me up to date on the process in diagnosing my issue. the process in diagnosing my issue. More

I live much closer to another Audi dealership but I would rather drive further to have Audi Grapevine do the work. Big thumbs up. rather drive further to have Audi Grapevine do the work. Big thumbs up. More

Keith is great! Kept me updated on everything while my car was getting worked on and the technicians worked quickly. Definitely recommend Audi Grapevine. Kept me updated on everything while my car was getting worked on and the technicians worked quickly. Definitely recommend Audi Grapevine. More

I've had so many issues with my Q8. It has been to services multiple times. And the GM will not take a meeting with me to address and find a solution to the many issues. The service de It has been to services multiple times. And the GM will not take a meeting with me to address and find a solution to the many issues. The service department is nonchalant with fixing and addressing the issues on a higher level with the manufacturer. More

Condescending and rude. Incompetent. Unable to deliver quality service or communicate in a timely manner or as promised Incompetent. Unable to deliver quality service or communicate in a timely manner or as promised More

The entire buying process was easy! This was due in part to our great salesperson, Julian Gonzalez! He was professional, knowledgeable, helpful and not pushy at all!! He was a pleasure This was due in part to our great salesperson, Julian Gonzalez! He was professional, knowledgeable, helpful and not pushy at all!! He was a pleasure to work with!! Audi Grapevine is a first class dealership from the management, salespeople to the service department. We would definitely recommend Audi Grapevine to anyone! More

Our salesman was great, he was very thorough. We bought two brand new cars and I was just surprised when they brought the cars to us that finger prints were on the sunroof and under floor mat the We bought two brand new cars and I was just surprised when they brought the cars to us that finger prints were on the sunroof and under floor mat there was clumps of dirt they didn’t bother to vacuum under the mats and just other small details missed. We were told both vehicles would be filled and one car was not filled up. Small things in the grand scheme of things. More

Very professional dealership. Great customer service. Service advisor, Keith, was friendly. Service manager is a rockstar. I highly recommend them. Great customer service. Service advisor, Keith, was friendly. Service manager is a rockstar. I highly recommend them. More