Audi Grapevine

Dealing with Jeff Orth has been a positive experience. Jeff is very professional and easy to deal with. Service after the sale has been great, too. I email him if I need something or have a question. He Jeff is very professional and easy to deal with. Service after the sale has been great, too. I email him if I need something or have a question. He responds in a reasonable amount of time and makes sure all is resolved. I appreciate this level of commitment to customer service. Kevin and Ryan were also easy to work with. With Jeff and Kevin, I never encountered any "hard sales tactics". Nobody was pushy. With Ryan, there was no "finance drama" that I've found at other dealerships. The paperwork was straight forward with no added surprises. Everybody was patient as I read my contract and other paperwork. If I had questions, they were answered. They kept the dealership open late to complete the sale. The price was fair. They had the car I wanted with the options I wanted in stock, whereas other Audi dealerships did not. I drove it home that night. The car was tinted shortly after the sale, and the metallic tint that was installed is great. I have already recommended this dealership to others, and will continue to do so. More

Great experience with this dealer. The salesman was very knowledgable about the car and helped make this a great transaction. I am very happy with my new Q5 3.2. I will recommend this dealer to friends a knowledgable about the car and helped make this a great transaction. I am very happy with my new Q5 3.2. I will recommend this dealer to friends and family... Thanks DFW Audi! More

As far as this place goes, the record on this site speaks for itself. TOTAL LACK OF INTEGRITY, RESPECT, or any consideration for prospective customers. Frankly, they embody and typify EVERYTHING that is ste for itself. TOTAL LACK OF INTEGRITY, RESPECT, or any consideration for prospective customers. Frankly, they embody and typify EVERYTHING that is stereotypically WRONG with the entire car sales industry. No need to elaborate on my purpose for going there. Suffice to say, as an experience car buyer who has bought or helped more than 50 people to buy a car in the past 15 years, in several states at numerous dealerships, this place was the ABSOLUTE WORST I have ever experienced. AVOID IT LIKE THE PLAGUE. Had I seen this site before, I would have immediately recognized the modus operandus and saved myself a lot of inconvenience. Fortunately, I am not the type to ignore nonsense when it is apparent, so I did not spend any money there. But they are counting on your ignorance, your patience and your decency, so that they can deceive you. STAY AWAY! More

First of all, I would highly recommend this dealership to anyone looking a for a new or certified pre-owned Audi. From day 1, they have all treated me with great customer service and were eager to sell a ca anyone looking a for a new or certified pre-owned Audi. From day 1, they have all treated me with great customer service and were eager to sell a car that suited my budget needs. The drive from Dallas to Euless is the only disadvantage - but you can ask for a loaner car! And within certain time frames, you can leave your car there for maintenance while they take you to DFW airport! I got a great Audi A4 (still love it today -even beyond the warranty period), have great service experiences, and they offer loaner cars while my car is having an 'operated'. My only disappointment is that my service consultant Kyle was promoted to manager of the new Fort-Worth location, but I think his replacement is gonna be just fine. I am a female and have had very disappointing experiences with other manufacturer dealerships but DFW Audi has always been respectful and straightforward. Do not expect fluff services or cars with silly gadgets that do not matter in the long run. Instead expect an Audi built with quality, long lasting style and performance - and the service personnel to stand behind the relationship. I have never had this attitude about a car dealership or car manufacturer until I bought my first Audi from DFW Audi. (BTW, Boardwalk Audi - no good. I went there first and faced some very obnoxious sales people.) More

Dishonest. I had a confirmation the car had shipped and arrived at dealership and they would not return calls or set up delivery. They misrepresented that it had been onsite for a month. When I finialy s arrived at dealership and they would not return calls or set up delivery. They misrepresented that it had been onsite for a month. When I finialy showed up to insist on vehicle deliver they were rude made me wait 2 hours and when I got the car it had miles on it. My opinion - they had been using the car as a loaner, demo or a sales rep to drive. Not much integrity in this group! They even lied when I asked for the name of the manager! More

I went in looking for a preowned A4. I had done my homework online so I knew what I wanted to look at. I got there pretty early on a Saturday morning so I thought I would immediately get some help. We homework online so I knew what I wanted to look at. I got there pretty early on a Saturday morning so I thought I would immediately get some help. Well after about 20 minutes outside, a salesman came to talk to me. He was busy at the moment, but he went to get someone(Angie) to help me. Angie is relatively new to car sales which was refreshing, but it made negotiations slow as the Sales Manager was really controlling things. Long story, I got the car I wanted which was a pre-owned. I never felt like DFW Audi was customer service oriented even though Angie tried. My CPO only came with one key(I didn't get my CPO inspection until a week after. This stated that 3 keys were inspected) I have a call into Audi of America for that issue. I also got the run around on getting a user's manual set. Audi of America is looking into that as well. Again, I feel like Angie is not at fault, but she doesn't have any experience and her leadership doesn't appear to want to lead or help. I was pitched on a "Ceramic tint" as being the best and worth the 500 dollars that I would be paying. The tint turns out to not be ceramic which feels like a bait and switch, but I'm not going to even complain about that. My CPO is due for it's next service so I took it to another dealership to possibly get a service package and was told that I have a service package on my vehicle from the previous owner! Well that's great news, but had I not inquired about it, I would not have known. Maybe DFW Audi sells so many cars that they don't think about providing a level of customer service for the little people. I might use their service dept. as they seem very nice and knowledgable, but I won't buy from them again. I doubt Angie stays there long. More

Where to start. So I purchased a used Audi A4 with hail damage on it on the premises that they would take the car back in to get it repaired. Well after calling to get it scheduled because they "hail guys damage on it on the premises that they would take the car back in to get it repaired. Well after calling to get it scheduled because they "hail guys" were so backed up I was able to finally get my car into the dealership for repair and was able to get a smaller then my car loaner car. I was told over the phone that it would take 3-5 days to get the car fixed. Low and behold 2 weeks later I had to call and ask where my car was? I was told that it was just now (2 weeks later) taken by the hail guys to fix it. Well what was suppose to be a 3-5 day job took another 2 weeks all in between I was the one calling to get a check up on my car. Well the day finally came when I got my car back from the dealership and when I was driving it home I heard a thump noise coming in from the trunk so when I got home I looked in the trunk and say that the hail guys did not put the trunk cover back in right so it fell apart. They never put back the wire covers on the trunk hinges nor the emeregency release tab in the trunk. Looking around the car more I realized that 2 of my 4 hand grips in the cab and now perminently hanging down, my sun roof cover was so tightly shut I had to use 2 hands to pull it back so I could open the sunroof to make sure they did not mess that up and also my rear tail light on the rear view window was falling down. I realized that they had to take the car apart to fix the hail damage but at least put it back together again right! And now that the sun was finally setting I could see that they missed hail damaged spots on my car. When I called I was told that they would schedule me a time to get everything refixed. Well, I never heard so I called back only to find out my sales rep Orlando went to work for the Fort Worth branch so I spoke to Ron and he said that yes the couldn't fix all the spots for the hail (excuse me but, didn't you have hail damage repair people fix it?) but they will fix the cosmetic parts and that he will "call me back" Well needless to say that was a week and a half ago and after I left another message to him this past weekend letting him know how dissatisfied I was with their services I still have not heard from him. I am hoping that once and if they fix my problem I can be done with this dealership and take it to another Audi dealership. More

Glad I didn't find this website before going to this dealer or I would STILL be searching for a car to please my sweetheart! I just happened to find this dealers name online since they do not adverti dealer or I would STILL be searching for a car to please my sweetheart! I just happened to find this dealers name online since they do not advertise that much and are somewhat 'hidden' away near the intersection of 121 and 183 in Euless. While on the way to yet ANOTHER dealer (had been to 5 mfg's dealers so far) I called and spoke to Orlando - NICE guy - very personable and had the car I THOUGHT my wife might like, so we stopped in... Luck would have it, they had just gotten in a hard to find (not pre-sold) black on black Q5 turbo with 95% of the equipment we would have ordered. We actually had to wait in line to drive it as it was very popular ! The wife drove it, liked it, and while there I looked on my tablet for reviews/pricing and found some areas were actually paying above MSRP !!! I have a syndrome that does not allow me to do that and right away the sales team offered a discount I was happy with and an offer on a trade in sight unseen.... We drove it home that Sat night with the promise of completing the sale Monday afternoon. Got a call Monday from David that there was some difficulty with the credit bureaus having disparate ratings for my wife, but he was working to clear it up. They went to bat for us with Audi and knocked another $500 off the car for the 'drama' . I highly recommend this group and suspect the future service will be as good ! Orlando is going to my wife's work today to give her a loaner so they can detail the car for her and since we opted to prepay the maintenance, they offer a valet service and loaner cars - Looking forward to great service from them ! This is my first Audi and first car from them, but keep it up and we'll continue to bother them with our business ! More

horrible sales..quoted a price for an A5..sales person called the next day and we agreed on a driveout price..asked him over the phone atleast 4 times if the price was the driveout price(including tt&l) a called the next day and we agreed on a driveout price..asked him over the phone atleast 4 times if the price was the driveout price(including tt&l) and he said yes. went the next day test drove the car came to sales person's desk, sales person again said the same price that was told to me over the phone the day before and agreed to the sale, filled out finance application, then sales person comes and and goes that's not the price we agreed on. so they pretty much did a bate & switch. 2 other people with me was extremely mad too. when i asked sales person before i left if he can deny he didn"t tel me the price i agreed to earlier that day and over the phone..he said, "No I can't deny it". so watch out for this dealership. I completelt lost my trust with this dealership. Horrible experience, absolutely will not recomment any one to this dealer. if you are in the market for an audi go to either broadwalk audi or university park audi. More

It seems that old cliche about car dealerships being extremely friendly and helpful up until the point of sale is most true about DFW Audi. I recently had my Infiniti G37 totaled in an accident and was extremely friendly and helpful up until the point of sale is most true about DFW Audi. I recently had my Infiniti G37 totaled in an accident and was in the short term market for a new car. After exhaustive research, I finally came to the conclusion that an Audi for me. I did some homework about the DFW area Audi dealerships and visited all of them. Before the sale, the sales team was very gracious and accomodating, staying "late" to help me finalize the purchase of my new 2011 A5...it also helped that they had exactly what I was looking for on their lot (the other dealerships had offered to order it in for me)...it was fine until the paperwork. The finance manager is a WEASEL, he manipulated the numbers and forced me to purchase my tag and title through DFW Audi...of course, I didn't notice this until after I had signed the papers...MY FAULT. With the vehicle, I purchased a ceramic tint package which I was led to believe was done by the dealership or Audi...it is not, although I am satisfied with the tint job, I could have very easily forgone the dealerships BS and gone directly to the tint shop myself. That being said, I accidentally left my toll tag and insurance papers in the loan vehicle (an older model A4...really, DFW Audi? I give you a brand new A5 and you put me in a older model A4?) and was promised that it would be mailed to me. After 2 weeks had passed and no package from Audi, I called and was assured that it would be sent overnight delivery that day. Another 2 weeks passed and I called to check on my toll tag once again, they somehow LOST my toll tag and insurance card. I accepted their offer to just have them send me a check for the lost tag charge that the NTTA would charge me for the cancellation...ANOTHER 2 weeks passed and STILL NO delivery from DFW Audi. I called to inquire and they said they must have sent to wrong address. Funny thing about this is that I get all sorts of mailers from them as well as my monthly bill and they can't seem to figure out my address to send MY PROPERTY back to me? After 2 months of dealing with their lies and deception, I have given up on ever getting my property returned to me and will NEVER step foot in this dealership EVER again. My brother in law bought his Audi from Boardwalk and they seem to care for their customers a lot more than this nickel and dime organization. More