Audi Grapevine

After my car was hit by an inattentive driver, it was totaled by the insurance company and I found myself looking for a replacement. After scouring numerous websites, I located a car that met my require totaled by the insurance company and I found myself looking for a replacement. After scouring numerous websites, I located a car that met my requirements at DFW Audi. I was looking at a pre-owned car and its Carfax report indicated it had a previous damage that had been repaired. This was likely one reason the price was fairly reasonable. GOOD: The salesman was very helpful and spent time with me without making me feel pressured. They went beyond my request and had the hood repainted to address some stone chips (I just asked for it to be touched up). They also swapped out a front license plate bracket so it would match the car’s exterior finish. The dealership is also moving closer to my home, which should be helpful come service-time. NEEDS IMPROVEMENT: From the customer’s perspective, the whole “let me talk it over with my sales manager” always seems like a gimmick to keep you in the dealership longer. Even if that’s not true, the customer should be able to do the final negotiation with the sales manager (if indeed there is any actual negotiation going on). Cars and homes are the only purchases where it is extremely complicated. Yes, these are big-ticket items, but the whole process needs to be streamlined. Even thought the care was sold "As IS", there should have been some disclosure about what items/systems needed repairs. Immediately upon picking up the car, I noticed two faulty electrical switches . Not major, but annoying nonetheless. Another minor point was the car only came with a single electronic key - no spare or emergency key - requiring me to buy a replacement. Again, from the customer’s perspective, the finance manager experience seems to be an opportunity for upselling. Gone are the days of “undercoating”, only to be replaced by extended warranties, dent/ding repair, etc. Some of these are worth it if you are going to keep the car longer than usual, but others are add-ons that can be purchased at anytime. Since I was buying outright (no financing) and had no trade, the rest of the transaction was uncomplicated. BOTTOM-LINE: I give 4 stars across the board to DFW Audi for the purchase experience, although there is room for improvement. Five stars would be a phenomenal experience and I just don’t know any dealer (around here anyway) that would qualify for that. I’ve not yet gone through the service experience, but I expect it to be without incident. More

They worked with me and gave me a good price on my trade and I feel like a really good deal on the new A4. We had shopped Boardwalk as well and while they were very nice, DFW Audi just had a better deal. Th and I feel like a really good deal on the new A4. We had shopped Boardwalk as well and while they were very nice, DFW Audi just had a better deal. Thanks, I love my car!! More

In general auto dealerships do not like to do business with educated buyers as they make decisions with their head versus the emotional buyer who pay any price for what they want. They would rather you ju with educated buyers as they make decisions with their head versus the emotional buyer who pay any price for what they want. They would rather you just pay the price listed. I did a lot of research and even spoke with an auto broker friend of mine to determine fair value on a used vehicle dfw audi has had on their lot for many months. Additionally, I got help in determining what fair value was for my trade, a Lexus GS 450h. The dealership offered me $1k less than carmax for my trade, lol. Okay, not a deal breaker because these things are negotiated to find a middle where the deal is acceptable for both parties. I asked to see the invoice on the dealer's vehicle to determine an acceptable premium I was willing to pay. I was told no. So you see where this is going I am sure... They offer less than wholesale for your trade and expect retail value on theirs. Now is a good time to mention that the dealerships vehicle had a Carfax which showed it was bought at a wholesale auction and had been in a front end collision. The dealership acted surprised I was aware of that minor detail. I told them to keep the car, I obviously was not the right buyer. Bottom line is do your homework, no need to over pay for a car with the competition they are against from others in the industry. Avoid this dealership. Regards More

I bought a new A5 from DFW Audi and it was a perfect experience. Everyone treated us completely professional and kind. We have bought several new cars over the years and have never felt so comfortable f experience. Everyone treated us completely professional and kind. We have bought several new cars over the years and have never felt so comfortable from start to finish. If you are looking to buy a Audi, my wife and I definitely recommend this dealer. More

Angie was very proffesional and friendly. As a matter of fact, she is by far the best sales representative I have encountered, ever. She took the time to show me many different cars, in the freezing cold I fact, she is by far the best sales representative I have encountered, ever. She took the time to show me many different cars, in the freezing cold I might add. When I decide to buy another car, I will definitely come back to this dealership because of Angie. More

Outstanding dealership! Jeff Orth and his team were amazing to work with. After having a horrible experience with another Dallas area Audi dealership, I was able to get the car I wanted (A6 2.0L). Pr amazing to work with. After having a horrible experience with another Dallas area Audi dealership, I was able to get the car I wanted (A6 2.0L). Price was fair as was the trade-in value offered on my vehicle. Without reservation, this is THE Audi dealer in DFW to purchase your vehicle. More

Great experience. Leasing an Audi A4 that was built to order from Germany. Arrived early and in good condition. No qualms about the dealership or personnel. Angie is especially great and helpful. Chee order from Germany. Arrived early and in good condition. No qualms about the dealership or personnel. Angie is especially great and helpful. Cheers! More

I first found the 2008 Audi A6 I purchased on the dealers website. From the time I entered the dealership I was treated with respect. No high pressure and Jason made the sales experience very enjoyable. I fe website. From the time I entered the dealership I was treated with respect. No high pressure and Jason made the sales experience very enjoyable. I felt very comfortable that my need were being met and I will recommend them to anyone looking for a great car buying experience. The price I paid on my A6 was well below the KBB & NADA listed price which makes me feel even better. More

Angie wast the best cars sales person ever, we have bought 16 cas in life time so far. If I had millions I would buy 2 more just because of her. bought 16 cas in life time so far. If I had millions I would buy 2 more just because of her. More

The sales person was outstanding she show me as many cars as i wanted to see and email me frequently. She gave me different options the price was a bit of a hassle but overall was a good experience Thank as i wanted to see and email me frequently. She gave me different options the price was a bit of a hassle but overall was a good experience Thank you More